Outlet Manager

Location

1. Aeon Rawang

RESPONSIBILITIES:

• Setting goals for the work group, developing organizational capability, and modelling how work together.
• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
• Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
• Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
• Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
• Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
• Resolve sales and operations issues in an effective and timely manner.
• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
• Maintains regular and consistent attendance and punctuality.

REQUIREMENTS:

• 2 year of experience in operations management in F&B, the food service industry, or retail.
• Qualification with F&B disciplinary, culinary, food safety, hospitality, communication business administration, or its equivalent can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.
• Lead with trust, commitment, coach and develop junior staff.
• Understands to drive overall business success and is accountable to prioritize and deliver quality results.
• Articulate and able to communicate effectively across all functions and levels.
• Demonstrate leadership in managing teams and sales/achievement driven.

Other

• Total remuneration (Estimated around RM2,400 to RM2,900 including basic salary, incentive pay, transport reimbursement, overtime)
• Staff Meal
• 1% of sales incentive (If achieve targeted sales)
• 16 days of annual leave
• Free cake on birthday
• Group insurance
• Outpatient medical claim
• PayD salary benefits

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM2,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Are you able to work during weekend and public holiday?
• When you can start with us if selected/hired?
• Do you have own transport to work at this location in Aeon Rawang?
• Our basic salary is 2,400 to 2,800 but overall with other pay may go higher. Are you okay with that?

Experience:

• F&B or Retail: 3 years (Required)

Work Location: In person