Outlet Manager

Oversee daily outlet operations and ensure compliance with company policies and procedures

Supervise, train, and motivate a diverse team of staff members to achieve performance targets and maintain high service standards

Manage sales performance, analyze metrics, and implement strategies to drive revenue growth and market share

Maintain accurate inventory records, conduct regular stock audits, and optimize inventory levels to minimize waste

Ensure exceptional customer service by establishing and enforcing service standards across all customer touchpoints

Manage budgets, control expenses, and prepare financial reports to support profitability objectives

Resolve customer complaints and staff conflicts professionally and promptly

Customize store displays and promotional activities to enhance customer engagement and brand visibility

Conduct performance reviews and provide constructive feedback to team members

Collaborate with regional management to implement company initiatives and best practices

Ensure compliance with health, safety, and security regulations within the outlet

Desired Candidate Profile

Minimum 3 years of retail or outlet management experience

Proven track record of successfully leading and motivating teams

Strong proficiency with Point of Sale (POS) systems and retail management software

Demonstrated ability to analyze sales data and implement performance improvement strategies

Excellent inventory management and organizational skills

Exceptional customer service orientation and interpersonal skills

Sound financial acumen with experience in budget management and cost control

Strong problem-solving and decision-making abilities

Excellent communication skills in English; Arabic language skills are a plus

Familiarity with the Saudi Arabian retail market and consumer preferences (preferred)

Experience in staff training and development (preferred)

Conflict resolution and mediation expertise (preferred)