Outlet Manager

Outlet Manager

Simply Helping Inner South Eastern | Full-Time

Simply Helping is a leading provider of in-home care and support services, committed to adding value, meaning, and dignity to the lives of others. Our reputation has been built on trusted relationships, compassionate care, and a commitment to excellence. We are seeking an ambitious and commercially minded professional to help drive the next phase of business growth across the Inner South Eastern- Melbourne. Our office is located in Toorak, Melbourne.

About the Opportunity

This is a unique leadership opportunity for someone who thrives on building relationships, identifying opportunities, and growing a business through community engagement and strategic partnerships.

As the Outlet Manager, you will be responsible for increasing referral pathways, strengthening stakeholder relationships, expanding market presence, mentoring and developing the support workers and contributing to sustainable business growth across the Support at Home, NDIS, TAC, and WorkCover sectors.

You will be the face within the community, working collaboratively with healthcare professionals, Support Coordinators, hospitals, allied health providers, government agencies, and community organisations to promote our services and create meaningful partnerships.

Key Responsibilities

Business Development & Growth

• Develop and implement local business development initiatives.
• Execute growth strategies aligned with business objectives.
• Identify and secure new referral opportunities.
• Establish and maintain strategic partnerships across healthcare, disability, aged care, and community sectors.
• Promote Simply Helping services throughout the region.
• Contribute to the development of business and marketing plans.
• Support the achievement of annual growth and revenue targets.

Networking & Stakeholder Engagement

• Build strong relationships with:
• • NDIS Support Coordinators
  • Hospitals and discharge planners
  • Allied Health Professionals
  • Community Health Services
  • General Practitioners
  • Local Government and community organisations
• Attend community forums, expos, industry events, and networking functions.
• Represent Simply Helping ISE as a community ambassador.
• Deliver presentations and information sessions to key stakeholders.

Operational Leadership

• Work collaboratively with operational teams to ensure seamless client onboarding and service delivery.
• Support workforce growth to meet increasing service demand.
• Schedule Support Workers to support clients
• Monitor business performance and growth outcomes.
• Ensure compliance with regulatory and organisational requirements.

What We Are Looking For

You are a confident relationship builder who enjoys connecting people, uncovering opportunities, and delivering measurable business outcomes.

Essential

• Demonstrated experience in business development, sales, relationship management, community engagement, or account management.
• Exceptional networking and stakeholder engagement skills.
• Strong communication, negotiation, and presentation abilities.
• Commercial acumen with a results-driven mindset.
• Excellent organisational and time management skills.
• Current Australian Driver's Licence.

Highly Regarded

• Experience within the Aged Care, Disability, Community Services, Health, TAC, or WorkCover sectors.
• Knowledge of NDIS and Support at Home funding environments.
• Existing professional networks within the local community.
• Leadership or management experience.
• Qualifications in Management, Business, Nursing, Community Services, or a related discipline.

Why Join Simply Helping?

• Opportunity to directly influence business growth and success.
• Autonomy to build your professional network and community profile.
• Supportive and collaborative leadership team.
• Career development and progression opportunities.
• The opportunity to make a genuine difference in the lives of older Australians and people living with disability.

Our Values

Integrity • Connection • Accountability • Respect • Excellence

These values underpin everything we do and guide our commitment to delivering exceptional care and support services.

Apply Now

If you are an energetic, highly motivated professional who loves networking, developing partnerships, and growing businesses with purpose, we would love to hear from you.