Outlet Manager

💓Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.💓

On top of the Australian cafe and restaurant concept, we also have

Spanish, Taiwanese and Japanese restaurant concepts.

Job Description

💃

Oversee all operation needs of outlet .

Provides support to Operations Manager & District Managers, establishing and accomplishing business objectives.

Leadership to ensure factors / standards / brand identity is achieved. Interact and engage with restaurant guests and maintains high quality service standards.

Accomplishes objectives by following plans & budgets.

Motivate team members and maintain a high level of team spirit (or team cohesiveness).

Handle guest complaints effectively and professionally.

Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective.

Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.

Requirements

Proven experience in restaurant management, with a strong understanding of F&B operations.

Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.

Strong customer service orientation and problem-solving abilities.