Outlet Manager

LOCATION : KL MID TOWN / TRX / PUCHONG

We are looking for a dedicated and results-driven Outlet Manager to oversee outlet's daily operations, ensure quality standards, and lead our team towards achieving operational excellence and business growth. This role requires strong leadership, operational expertise, and the ability to foster a positive and motivated work environment.

Requirements

1. Diploma / Degree in related field - F&B, Retail Management, Business Management, Hospitality and etc.
2. 1. At least 2–3 years of experience as F&B Outlet Manager, with hands-on experience in kitchen operations or restaurant operations management.
3. Candidates with experience in Quick Service Restaurant (QSR) operations are strongly encouraged to apply.
4. Good command of Bahasa Malaysia and English
5. Strong leadership, communication, and organizational skills
6. Able to work under pressure in a fast-paced environment
7. Flexibility to work shifts, weekends, and public holidays as required

Responsibility

1. Maintain adequate stock levels for all materials and ensure they are stored under proper conditions.
2. Monitor and control costs, recommending initiatives to improve profitability.
3. Oversee and forecast the procurement process to ensure alignment with company standards, covering communication protocols, delivery timelines, invoice tracking, and credit terms.
4. Ensure all food served meets the company’s quality standards.
5. Implement policies and protocols to support smooth and sustainable restaurant operations.
6. Generate innovative ideas to improve operations and enhance the customer experience.
7. Manage daily operations in alignment with the management team’s direction.
8. Recruit, organize, and conduct staff training programs.
9. Prepare and manage staff weekly schedules.
10. Promote staff welfare and well-being.
11. Monitor daily attendance, enforce discipline, and report absenteeism to management promptly.
12. Maintain awareness of staff morale and actively motivate the team.
13. Conduct informal check-ins with staff and formal performance reviews every six months.
14. Collaborate with Heads of Departments to achieve shared goals and KPIs, including sales targets and marketing strategies.
15. Ensure compliance with HACCP and company SOPs.
16. To perform other ad-hoc tasks as assigned by Management.

Benefits

1. EPF & SOCSO
2. Staff meal provided
3. Perfect attendance bonus
4. Overtime pay (if applicable)
5. Training
6. Medical Claim*
7. Food Handler Certification sponsored by Hot Bird Sdn Bhd*
8. Typhoid jab sponsored by Hot Bird Sdn Bhd*

*Indicates after successful completion of probation and confirmation