Outlet Manager

Job Description – Outlet Manager (Sunway Lagoon)

Location

Sunway Lagoon Outlet

Job Summary

The Outlet Supervisor is responsible for overseeing the daily operations of the outlet, ensuring excellent customer service, maintaining product quality, managing staff performance, and achieving sales and operational targets.

Key Responsibilities

1. Outlet Operations

• Supervise the daily operations of the outlet to ensure smooth and efficient workflow.
• Ensure all company SOPs, hygiene, and food safety standards are followed.
• Maintain cleanliness and organization of the outlet at all times.

2. Staff Management

• Prepare and manage staff duty rosters and work schedules.
• Supervise and motivate team members to deliver excellent customer service.
• Train new employees and provide ongoing coaching to improve performance.
• Monitor staff attendance, punctuality, and discipline.

3. Inventory & Stock Management

• Manage stock ordering for ingredients, packaging materials, and outlet supplies.
• Monitor inventory levels and minimize stock shortages and wastage.
• Conduct regular stock counts and ensure accurate inventory records.

4. Sales & Customer Service

• Ensure customers receive friendly and efficient service.
• Handle customer complaints professionally and resolve issues promptly.
• Support sales initiatives and work towards achieving monthly sales targets.

5. Cash & Reporting

• Ensure proper cash handling procedures are followed.
• Prepare daily sales reports and submit required operational reports on time.
• Monitor outlet expenses and control operational costs.

6. Equipment & Maintenance

• Ensure all equipment is functioning properly.
• Report and coordinate any repair or maintenance issues promptly.
• Maintain a safe working environment for staff and customers.

7. Compliance

• Ensure compliance with company policies, local regulations, and health & safety requirements.
• Assist management in implementing new operational procedures and promotional activities.

Requirements

• Minimum SPM or equivalent qualification.
• At least 1–2 years of experience in F&B or retail operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Good organizational and problem-solving abilities.
• Able to work on weekends, public holidays, and shift rotations.
• Basic computer skills and knowledge of POS systems are an advantage.

Reporting To

Operations Manager / Area Manager

Performance Indicators

• Outlet sales performance
• Customer satisfaction
• Stock accuracy and inventory control
• Staff productivity and attendance
• Compliance with SOPs and cleanliness standards

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person