Outlet Manager (Restaurant)

Job Title: F&B Outlet Manager (2 Vacancies: TTDI & KL City Centre) Location: 2 Positions Available – TTDI, Kuala Lumpur & KL City Centre Position Level: Manager / Executive Employment Type: Full-Time Salary Range: RM 4,000 – RM 6,000 per month + Performance Incentives

Key Selling Points / Why Join Us?

• Attractive Compensation: Competitive basic salary (RM 4,000 – RM 6,000) with sales target and performance-based incentive schemes.
• Leadership & Growth: Clear career progression path into multi-outlet, area, or senior operational management roles.
• Perks & Equipment: Includes staff dining discounts, birthday perks, laptop, company mobile line, and comprehensive operational training.

About Us We manage a growing portfolio of premier dining, lounge, and catering concepts across Kuala Lumpur, known for high service standards, great food, and exceptional guest experiences. We are expanding our team and seeking two driven leaders to take full ownership of our locations.

Job Summary We are hiring two (2) Outlet Managers to oversee operations at our TTDI and KL City Centre outlets. As a hands-on operational leader, you will take full ownership of daily floor operations, team management, service excellence, guest satisfaction, and overall sales performance.

Key Responsibilities

1. Daily Operations & SOP Compliance

• Oversee daily opening, closing, briefing procedures, and operational checklists.
• Ensure strict adherence to service standards, food safety, hygiene, and outlet presentation.
• Proactively resolve floor, equipment, and operational bottlenecks as they arise.

2. Guest Experience & Service Standards

• Maintain an active floor presence during key service periods to engage guests and ensure top-tier hospitality.
• Manage guest complaints and service recovery professionally to build repeat clientele.
• Drive upselling initiatives and ensure staff possess strong menu and product knowledge.

3. Food, Bar & Kitchen Coordination

• Collaborate closely with kitchen and bar teams to maintain food quality, consistency, and prompt ticket times.
• Monitor portion control, reduce wastage, and assist in maintaining overall F&B cost controls.

4. Team Leadership & Rostering

• Plan weekly staff rosters to match business volume and peak operational trading hours.
• Lead, coach, and mentor service staff, conduct briefing sessions, and maintain team discipline.
• Support onboarding, recruitment, and performance evaluations for team members.

5. Sales Performance & Administration

• Work towards achieving target outlet sales, operational KPIs, and cost-control metrics.
• Handle maintenance reports, inventory checks, operational records, and management updates on time.

Requirements

• Language Skill: Fluent in English.
• Experience: Minimum 3–5 years of F&B or hospitality experience, with proven supervisory or management experience in restaurant/lounge operations.
• Leadership & Ownership: High accountability with strong problem-solving abilities and a hands-on management style.
• Operational Skills: Knowledge of restaurant SOPs, manpower rostering, cost control, and guest complaint resolution.
• Availability: Flexible to work operational shifts, including evenings, weekends, and public holidays.
• Tech Literacy: Comfortable with basic numerical reporting, Microsoft Office, or Google Workspace.

Benefits & Remuneration

• Salary: Basic RM 4,000 – RM 6,000 per month (commensurate with experience).
• Incentives: Performance-based rewards, target achievement bonuses, and additional operational incentives.
• Perks: Staff dining discounts across participating group outlets, birthday benefits, laptop, and company mobile line where applicable.
• Statutory Contributions: EPF, SOCSO, and EIS coverage under Malaysian law.
• Career Growth: Direct mentoring from senior management with clear pathways into multi-outlet management.