Outlet Operation Executive

• Oversee the daily operations of the retail outlet and café to ensure smooth and efficient operations.
• Plan staff duty rosters and manage daily manpower requirements.
• Lead, coach and motivate outlet staff to maintain high customer service standards.
• Conduct daily briefings and ensure staff comply with company SOPs, grooming and service standards.
• Provide excellent customer service to walk-in customers, tour groups and VIP visitors.
• Coordinate tour bus arrivals with internal departments and tour guides.
• Monitor outlet sales performance and support the achievement of sales targets.
• Handle customer enquiries, feedback and complaints in a professional manner.
• Oversee stock receiving, inventory control, merchandising and product displays.
• Ensure the outlet maintains high standards of cleanliness, safety and presentation.
• Coordinate with internal departments on daily operations and event arrangements.
• Assist in organising promotional campaigns, festive activities and special events.
• Prepare daily, weekly and monthly operational reports as required.

Requirements

• Diploma or Bachelor’s Degree in Business, Retail, Hospitality, Tourism, Marketing or related field.
• Minimum 2–3 years’ experience in retail, hospitality, tourism or F&B.
• Experience in team supervision is an added advantage.
• Strong leadership, communication and customer service skills.
• Good problem-solving, organisational and multitasking abilities.
• Proficient in Microsoft Office.
• Able to work weekends and public holidays when required.
• Proficient in English and Malay Language. Ability to speak in Mandarin is an added advantage.
• Positive, responsible, proactive and customer-oriented.