Outlet Operations Manager

Key Responsibilities

1. Operational Strategy and Leadership

• Develop and execute operational strategies to enhance efficiency, profitability, and scalability.

• Establish KPIs and performance benchmarks for procurement, refurbishment, and sales operations.

• Ensure alignment of operations with the companys overall strategic objectives.

2. Location Outlet Management

• Oversee daily operations of all outlets, ensuring smooth coordination between procurement, refurbishment, and sales teams.

• Monitor outlet-level performance and implement measures to optimize efficiency and profitability.

• Conduct regular site visits to evaluate operational standards and address challenges.

3. Procurement Management

• Develop and oversee strategies for sourcing used cars through various channels, including trade-ins, auctions, and partnerships.

• Ensure procurement aligns with market demand and refurbishment capabilities.

• Build and maintain strong relationships with suppliers and partners to secure consistent inventory.

4. Refurbishment and Quality Control

• Plan and manage the refurbishment process, ensuring high-quality standards across all locations.

• Optimize turnaround times for refurbishment while controlling costs.

• Implement quality assurance measures to meet customer expectations and reduce returns.

5. Sales and Value-Added Services

• Drive sales strategies to achieve revenue targets for vehicles and value-added services (insurance, financing, warranties, etc).

• Collaborate with marketing teams to implement campaigns and promotions.

• Ensure a superior customer experience across all touchpoints.

6. Network and Refurbishment Expansion

• Identify opportunities for outlet and refurbishment center expansion in high-potential markets.

• Coordinate with real estate and project teams to manage the setup of new outlets and facilities.

• Standardize operational processes across all new locations to ensure consistency.

7. Profitability and Cost Optimization

• Monitor and improve profitability at both outlet and company levels.

• Implement cost-optimisation measures in areas of vehicle procurement, refurbishment, and operational functions.

• Regularly analyze operational metrics to identify and address inefficiencies.

• Focused on targeted per car margin and monitor total profitability month on month

8. Team Management and Development

• Lead a diverse team of regional managers, outlet heads, and support staff.

• Provide mentorship and training to enhance team capabilities and performance.

• Foster a culture of accountability, innovation, and continuous improvement.

9. Collaboration and Stakeholder Management

• Work closely with the finance team to manage budgets and forecast operational costs.

• Collaborate with the HR team to address workforce planning and employee engagement.

• Liaise with marketing, IT, and other departments to ensure integrated operations.

10. Reporting and Analytics

• Develop and present comprehensive reports on operational performance, profitability, and expansion progress.

• Utilize data-driven insights to make informed decisions and drive continuous improvement.

• Implement operational dashboards for real-time performance tracking.