Outlet Supervisor

Position Responsibilities

• Lead daily outlet operations during assigned shifts, ensuring smooth operations and adherence to ZUS Coffee standards.
• Deliver excellent customer service by understanding customer needs, resolving service issues and creating a welcoming outlet environment.
• Coach and support Baristas during shifts to improve performance, service quality and operational excellence.
• Support the training and onboarding of new Baristas through hands-on guidance, coaching and feedback.
• Monitor product quality, service standards, cleanliness and outlet readiness throughout the shift.
• Ensure compliance with ZUS Coffee policies and procedures, including cash handling, food safety, hygiene, health and safety.
• Build a positive team environment by recognising good performance, addressing concerns and supporting team members.
• Identify and resolve operational issues promptly, escalating matters to the Outlet Manager when required.
• Support the Outlet Manager in achieving outlet targets and maintaining consistent operational standards.
• Demonstrate ZUS Coffee values and act as a positive role model for the team, especially during peak periods.

Qualification and Experience

• Minimum 2 years’ experience in F&B, retail or restaurant operations, with at least 1 year in a supervisory or team-leading role.
• Strong leadership, coaching and interpersonal skills.
• Good understanding of outlet operations and customer service.
• Strong communication and problem-solving skills.
• Proactive, responsible and able to work independently.
• Able to work effectively in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.
• High integrity and a strong Customer Comes First mindset.

A Necessity, not a Luxury