Outlet Supervisor

Roles & Responsibilities Outlet In-Charge

AreaKey Responsibilities1. Outlet OperationsManage complete daily operations; ensure opening and closing procedures are followed; maintain smooth workflow during peak hours.2. Staff ManagementAllocate duties and shifts; monitor attendance, grooming and discipline; train staff; ensure adequate manpower during peak hours.3. Food QualityEnsure recipes, portion sizes, presentation and preparation standards are strictly followed; conduct regular taste and quality checks.4. Food Safety & HygieneMaintain personal hygiene, kitchen cleanliness, temperature controls, FIFO/FEFO, proper food storage and sanitation as per company/FSSAI standards.5. Order ManagementMonitor orders from Swiggy, Zomato, POS and other platforms; ensure orders are accepted, prepared, packed and dispatched accurately and on time.6. Customer ExperienceHandle customer complaints and feedback; coordinate with delivery platforms; take corrective action to minimize complaints, cancellations and refunds.7. Inventory ManagementMonitor daily stock levels; prepare requisitions; conduct opening/closing stock checks; prevent overstocking, shortages, expiry and wastage.8. Wastage ControlRecord food wastage, rejected items, spoilage and variance; identify reasons and implement corrective measures.9. Sales & PerformanceMonitor daily sales, order count, average order value, cancellations, discounts and other outlet KPIs; work towards achieving company targets.10. Cash & Financial ControlEnsure proper cash handling, POS reconciliation and daily sales settlement; report any discrepancy immediately.11. Equipment & MaintenanceEnsure kitchen equipment, refrigeration, POS, internet and other operational equipment are functional; report breakdowns immediately and coordinate repairs.12. Packaging & DispatchEnsure correct packaging, labelling, cutlery/condiments and order segregation; verify every order before handover to delivery partner.13. Vendor & Supply CoordinationCoordinate with central kitchen, suppliers and logistics team for timely receipt of food, packaging and other materials.14. ComplianceMaintain required licenses, records, checklists and operational documents; ensure compliance with company SOPs and applicable food-safety requirements.15. Security & SafetyEnsure fire-safety procedures, electrical safety, pest-control measures and emergency protocols are followed.16. ReportingSubmit daily operational reports covering sales, stock, wastage, attendance, complaints, maintenance and other key issues.17. SOP ImplementationEnsure all company SOPs are followed consistently and identify areas where processes can be improved.18. Team Culture & DisciplineMaintain professional conduct, teamwork and discipline; address operational conflicts appropriately and escalate serious matters to management.19. Audit ReadinessKeep the outlet ready for internal, FSSAI, hygiene, quality and operational audits; close audit observations within the assigned timeline.20. Business GrowthSupport promotions, new product launches, upselling and initiatives designed to improve outlet sales and operational efficiency.

Daily Checklist for Outlet In-Charge

Opening

• Staff attendance and grooming
• Kitchen/equipment check
• Cleaning and sanitation check
• Opening stock verification
• Temperature checks
• POS/Swiggy/Zomato connectivity
• Packaging material availability
• Mise-en-place and production readiness

During Operations

• Monitor order preparation time
• Check food quality and portion control
• Monitor staff performance
• Track stock consumption
• Control wastage
• Monitor customer complaints
• Ensure proper packing and dispatch
• Monitor peak-hour operations

Closing

• Closing stock
• Wastage recording
• Sales/POS reconciliation
• Cash reconciliation
• Cleaning and sanitation
• Equipment shutdown
• Food storage and temperature control
• Pending maintenance/issues report
• Next-day requirements

Key KPIs for Outlet In-Charge

1. Sales achievement
2. Order accuracy
3. Order preparation time
4. Customer complaints
5. Cancellation rate
6. Food wastage %
7. Food cost / stock variance
8. Staff attendance & productivity
9. Hygiene & audit score
10. Customer ratings
11. Equipment downtime
12. SOP compliance

Overall accountability:
The Outlet In-Charge is the single-point operational owner of the outlet, responsible for ensuring that the QSR/Cloud Kitchen operates safely, efficiently and profitably while maintaining the company's standards for food quality, hygiene, customer service and operational discipline.

Perks and benefits

Festive Bonus, Free meal