Outlet Supervisor

Job Summary

We are seeking a dynamic and detail-oriented Outlet Supervisor to oversee the day-to-day operations and staff assignments of our F&B outlets. In this role, you will ensure proper shift coverage, develop departmental strategies, and support team morale while upholding our luxury service standards. If you are a natural leader with a passion for high-end hospitality, we want you on our team.

Essential Duties and Responsibilities

• Oversee daily activities and assignments of the F&B staff. Ensure the team is properly trained on luxury service standards and equipped with the tools needed to succeed.
• Establish and achieve guest satisfaction goals. Respond courteously and promptly to guest questions, complaints, or requests to guarantee a 5-star experience.
• Establish procedures for inventory management. Maintain appropriate stock levels for food, beverage, materials, and equipment to reduce waste and eliminate pilferage.
• Maintain strict procedures to ensure the security of storage areas, cash flow, credit card transactions, and overall financial integrity.
• Maintain seamless daily communication between the kitchen and service teams regarding daily specials, shortages, and special dietary requirements.
• Assist the Assistant Outlet Manager in keeping team morale high through engaging social and educational events.
• Ensure all appliances and fixtures work in accordance with Health & Safety regulations. Maintain full awareness of hotel fire safety and emergency procedures.
• Routinely assist in selecting and evaluating entertainment for specific F&B outlets and special events.

Required Skills & Qualifications

• 2 to 3 years of related hospitality management experience. Experience in a 5-star or luxury hotel environment is highly preferred.
• Must be available to work a flexible schedule, including overnights, weekends, and holidays.
• Proven ability to supervise, train, motivate, and maintain high grooming standards across a diverse team.
• Exceptional verbal and written communication skills; ability to promote hotel-wide services to guests.
• Excellent critical thinking, planning, and problem-solving abilities in a fast-paced environment.

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Health insurance
• Staff meals provided

Work Location: In person