Outlets Manager

Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Position Summary

The Restaurant Manager is responsible for overseeing the daily operations of the restaurants, ensuring exceptional guest experiences, and maintaining the highest standards of service, quality, and cleanliness. This role includes supervising and training staff, managing financial and administrative responsibilities, and supporting a positive, team-oriented work environment.

Key Responsibilities

Guest Experience & Service Excellence

• Lead daily pre-shift meetings to prepare and motivate service staff.
• Supervise dining operations, ensuring attentive, efficient, and courteous service at all times.
• Monitor guest interactions to guarantee satisfaction, resolving complaints promptly and professionally.
• Ensure seamless communication between front-of-house, kitchen, stewarding, and bar teams.
• Maintain proper guest recognition, with special attention to repeat and VIP guests.

Operational Management

• Oversee restaurant floor during service, assisting with seating and guest needs when required.
• Ensure proper station rotation, accurate reservations management, and smooth service flow.
• Monitor and maintain cleanliness, organization, and atmosphere of dining areas, bars, and lounges.
• Inspect food and beverage quality, presentation, and consistency.
• Ensure staff uniforms, tabletop setups, menus, and side stations meet brand standards.

Team Leadership & Development

• Recruit, train, and mentor associates to deliver outstanding service and uphold company standards.
• Provide continuous coaching, feedback, and performance evaluations.
• Create weekly schedules and ensure proper staffing levels to meet business demands.
• Foster a culture of teamwork, accountability, and professional growth.

Administrative & Financial Responsibilities

• Manage daily supply orders and inventory control.
• Monitor liquor pars and food/beverage costs to support profitability.
• Complete forecasting, budgeting, scheduling, and payroll reporting.
• Ensure compliance with safety, sanitation, and company policies.

Physical & Work Environment Requirements

• Ability to lift up to 50 lbs and stand/walk for extended periods (95% of shift).
• Frequent bending, reaching, and moving between service areas.
• Work primarily indoors, with occasional outdoor exposure depending on dining facilities.
• Critical use of hearing, vision, speech, and literacy to communicate, supervise, and maintain operations.

Qualifications

• Previous experience in restaurant or food & beverage management, preferably in a hotel or upscale dining environment.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage guest relations with professionalism and diplomacy.
• Proficiency with point-of-sale systems, scheduling, and basic administrative tools.

Ability to thrive in a fast-paced environment while maintaining attention to detail.

Must present Manager ServSafe Certification upon hire

Must present RAMP certification upon hire

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].