Outlets Manager

We're Hiring: Outlets Manager ☕

South Downs Coffee Co. | Elstead & Milford, Surrey

Ready to take the next step in your hospitality career?

South Downs Coffee Co. is looking for an ambitious, motivated and hands-on Outlets Manager to lead the day-to-day operations of our two established coffee shops in Elstead and Milford.

This is an excellent opportunity for an experienced Café or Coffee Shop Manager ready to take on greater responsibility, develop their leadership skills and grow with an independent business that has exciting plans for expansion.

As we develop further locations across Surrey and beyond, the successful candidate will have the opportunity to progress into a broader operational leadership role, helping shape the future of the business.

The Role

Working closely with the senior management team, you will take ownership of the operational performance of both outlets, leading your teams, maintaining excellent standards and driving continuous improvement.

Your key responsibilities will include:

• Operational Leadership: Taking responsibility for the smooth, efficient and consistent running of both locations.
• People Management: Leading, motivating and developing your teams, including recruitment, forward rota planning, training and performance management.
• Customer Experience: Creating a welcoming environment where outstanding customer service is consistently delivered.
• Commercial Performance: Managing labour costs, stock, budgets and wastage to improve profitability and business performance.
• Food Safety & Compliance: Maintaining excellent food hygiene, health and safety standards, including allergen management.
• Systems & Standards: Ensuring operational procedures, EPOS and management systems are effectively implemented across both outlets.
• Business Development: Identifying opportunities to improve our offering, increase sales and support future growth.

About You

We're looking for someone who:

• Has proven management experience within a café, coffee shop, restaurant or similar hospitality environment.
• Is commercially minded, organised and confident taking responsibility for operational performance.
• Has excellent people management and communication skills.
• Understands the importance of customer experience, product quality and consistency.
• Is comfortable managing staffing, rotas, stock, costs and operational systems.
• Leads by example and enjoys being actively involved in the business.
• Has the ambition to develop beyond a single-site management role.
• Can travel between our Elstead and Milford locations.
• Most importantly, we're looking for someone with the energy, ownership mentality and enthusiasm to help us build something special.

Why Join Us?

We're an independent, growing coffee business with two established Surrey locations and clear ambitions to expand.

This isn't simply a role maintaining the status quo. We're looking for someone who wants to make a genuine difference, bring fresh ideas, develop great teams and play a meaningful part in our next stage of growth.

For the right person, there is a real opportunity to develop into a wider leadership position as the business expands.

Package & OpportunityWe offer a competitive remuneration package tailored to the successful candidate's experience, skills and ability to contribute to the development of the business.

For an exceptional candidate, there may also be an opportunity to participate in longer-term performance-related profit or share incentives, subject to mutually agreed arrangements and performance outcomes.

We want the person who helps us grow the business to have the opportunity to share in that success.

Location: Elstead & Milford, Surrey

Position: Outlets Manager

Interested?

If you're ready to take the next step in your career and would like to be part of a growing independent hospitality business, we'd love to hear from you.

Please get in touch with your CV and a brief introduction.

Pay: £25,420.00-£40,220.00 per year

Benefits:

• Company events
• Store discount

Work Location: In person