Outlets Supervisor

The Renaissance Chicago O'Hare Suites is seeking a dynamic and energetic Outlets Supervisor to lead and oversee daily operations across our food and beverage outlets. This role is vital in ensuring exceptional customer service, maintaining high standards of food quality and safety, and managing a motivated hospitality team.

The Outlets Supervisor is responsible for overseeing the daily operation of the restaurant, bar, and Starbucks outlets, ensuring exceptional guest service, operational efficiency, and adherence to brand and company standards. This position serves as a key support role to the Food & Beverage Managers by overseeing outlet operations, leading team members, maintaining quality standards, and acting as the manager on duty when needed.

Essential Responsibilities

• Supervise the daily operations of the restaurant, bar, and Starbucks to ensure smooth, efficient service.
• Provide leadership, coaching, and support to front-of-house team members while promoting a positive and productive work environment.
• Assist Food & Beverage Managers with scheduling, staffing, training, and performance coaching.
• Ensure compliance with company policies, health department regulations, food safety standards, and responsible alcohol service requirements.
• Monitor service quality, cleanliness, and presentation standards throughout all outlets.
• Resolve guest concerns promptly and professionally to ensure a positive dining experience.
• Assist with opening and closing procedures, cash handling, deposits, and end-of-shift reporting.
• Support inventory management, ordering, receiving, and control of food, beverage, and operating supplies.
• Monitor labor costs and productivity while maintaining service standards.
• Ensure Starbucks beverage quality and operational standards are consistently met.
• Collaborate with the culinary team and other hotel departments to ensure seamless guest experiences.
• Step into operational leadership during manager absences and provide floor supervision during peak business periods.
• Assist with special events, banquets, promotions, and seasonal initiatives as assigned.
• Perform other duties as assigned by Food & Beverage Management.

Qualifications

• Previous experience in food and beverage operations preferred but not required.
• Starbucks experience or certification is preferred but not required.
• Strong leadership, communication, and guest service skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Knowledge of food safety, sanitation, and responsible alcohol service practices.
• Experience with POS systems, cash handling, and Microsoft Office preferred.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Frequent bending, reaching, and carrying trays, supplies, and equipment.
• Ability to work in a fast-paced hospitality environment.

Why Join Us?

At Renaissance Chicago O’Hare, we don’t just clean rooms—we create exceptional first impressions and lasting memories for our guests. Join a team that takes pride in their work and supports each other every day in delivering the unexpected.

We are a Flexible Pay Employer offering Stream, a money management app designed to help you take control of your pay and finances. With Stream, you can access same-day pay of up to 50% of your earned wages, track your earnings, shifts, and spending in real time, build savings effortlessly for future goals or unexpected expenses.

The Renaissance Chicago O’Hare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, genetic information, or any other characteristic protected by applicable law.

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: In person