Outpatient Unit Supervisor

Position Overview

The Outpatient Unit Supervisor is responsible for providing day-to-day operational leadership of the Outpatient Unit, ensuring the delivery of safe, efficient, and patient-centred ambulatory care services. The role oversees outpatient operations, supervises nursing and support staff, and promotes compliance with clinical governance, patient safety, and regulatory standards. Working closely with the Nursing Manager and multidisciplinary healthcare teams, the Outpatient Unit Supervisor supports continuous service improvement while fostering a collaborative, high-performing, and service-oriented outpatient environment.

Key Outcomes

• Safe, efficient, and patient-centered outpatient services are consistently delivered in accordance with Aspen Medical standards and applicable regulations.
• Outpatient operations are effectively coordinated to ptimize patient flow, appointment scheduling, clinic efficiency, and service accessibility.
• Clinical governance, patient safety, infection prevention, and quality standards are consistently maintained across outpatient services.
• Clinical resources, staffing, and operational processes are effectively managed to support uninterrupted service delivery.
• A collaborative, accountable, and high-performing outpatient team culture is fostered through effective leadership and staff development.
• Operational performance, patient satisfaction, and continuous improvement initiatives are proactively monitored and supported.

Primary Duties and Responsibilities

A. Operational Leadership

• Supervise the day-to-day operations of the Outpatient Unit to ensure safe, efficient, and high-quality ambulatory care services.
• Coordinate patient appointments, clinic workflow, staffing, and daily operational activities to optimise service delivery.
• Monitor clinic capacity, patient flow, waiting times, and operational readiness, escalating issues where appropriate.
• Ensure consultation rooms, clinical equipment, and operational resources are maintained to support uninterrupted outpatient services.

B. Clinical Quality & Patient Safety

• Promote compliance with hospital policies, nursing standards, and applicable healthcare regulations.
• Ensure safe nursing practices through adherence to clinical governance, infection prevention, and patient safety standards.
• Support quality improvement initiatives, clinical audits, accreditation activities, and incident investigations.
• Monitor patient safety risks and support appropriate responses to clinical incidents occurring within the outpatient setting.

C. Leadership & People Management

• Provide day-to-day leadership, supervision, and support to outpatient nursing and support staff.
• Foster a collaborative, respectful, and patient-centered working environment.
• Support staff development through coaching, mentoring, competency assessment, and performance feedback.
• Coordinate daily staff allocation and clinic coverage to maintain safe and effective outpatient operations.

D. Collaboration & Communication

• Collaborate with medical practitioners, allied health professionals, laboratory, radiology, pharmacy, and other multidisciplinary teams to support coordinated patient care.
• Maintain effective communication regarding clinic operations, patient care requirements, and service delivery.
• Escalate operational or clinical concerns to the Nursing Manager in a timely manner.

E. Administration & Continuous Improvement

• Prepare and maintain operational reports, departmental documentation, and relevant records.
• Monitor outpatient performance indicators and contribute to continuous service improvement initiatives.
• Participate in departmental projects, accreditation activities, and hospital commissioning initiatives as required.

Selection Criteria

Essential

• Bachelor’s Degree in Nursing (Ners)
• Valid STR
• Current Basic Life Support (BLS) certification
• Minimum 5 years experience in outpatient nursing, ambulatory care, or another relevant healthcare setting
• Minimum 2 years experience in a supervisory or leadership role
• Strong leadership, communication, and interpersonal skills
• Professional working proficiency in English is desirable