Outpatients Administration Officer

Join the Team at Bayside Health

· Outpatient Administration Officer -Permanent Full-Time 80 Hours

· Wonthaggi & Phillip Island Community Hospital

· HS1

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.

More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

The Team & Role

To provide outpatient reception services that ensure a welcoming, professional, friendly, client-focussed and efficient service for Bayside Health

The position is responsible for providing a high standard of customer service, effective and efficient general administration support to staff and visiting health professionals.

The role will involve:

• Assisting in co-ordinating and preparing for specialist clinics

• Prepare and maintain accurate documentation and data entry

• Scheduling and billing patients

• Maintaining a professional relationship to BCH specialist

• Information collection and management, collect, organise and monitor data efficiently

Skills & Experience Required

• Experience in a reception and / or administrative role

• Communication skills - able to listen effectively and express oneself in a clear and articulate manner

• Attention to detail - able to produce accurate and high-quality work

• Excellent customer service skills - able to develop good customer/patient relationships with a focus on achieving customer/patient satisfaction

• Proven well developed organisational skills - ability to manage multiple tasks with competing priorities

• File management both manual and online filing

• Demonstrated ability to manage sensitive and confidential information and maintain client privacy

• Demonstrated experience working with a range of IT software, telephone systems and programs

• Excellent written and verbal communication skills

• Demonstrated ability to work autonomously and as part of a team

• Accurate data entry skills

• Ability to work across multiple sites

• Ability to establish and maintain strong relationships

• Ability to adapt to change

• A valid Police Check

• Healthcare to whom the mandatory vaccination (influenza vaccination) directions apply, will be required to be vaccinated annually

Desirable

• Experience in working in a health service

• Desire for continuous learning

Benefits

· Step into state-of-the-art facilities

· Take advantage of free onsite parking

· Boost your take-home pay with generous salary packaging & novated leasing

· Onsite Café (Leongatha, Wonthaggi sites)

· Feel supported with our Employee Assistance Program (Converge)

· Grow your skills through top-tier education and training partners

· Join a vibrant, collaborative team led by passionate leaders

Next Steps

For any questions, or to request a copy of the PD please feel welcome to contact the People & Culture Team at [email protected] please apply directly to Seek

Please state in your application if you currently work for Bayside Health.

The role ceases advertising on 10/9/2026.

Thank you for your interest in this role. Bayside Health (Regional Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to Bayside Health job openings and vacancies | SEEK

Additional Information

Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care .