Outreach Case Manager

Outreach Case Manager

Position Title: Outreach Case Manager

Reports To: Outreach Program Director

Employment Type: Full-time

Compensation: Salary $45,000 to $53,000 depending on experience

General Description:

HOPE —Homeless Outreach Providing Encouragement — is a charitable nonprofit organization, serving people experiencing homelessness in Longmont, operating 365 days per year. HOPE operates a year-round Navigation Shelter, Street Outreach program, and an Outreach Center targeted towards individuals experiencing homelessness in the city of Longmont.

The Outreach Case Manager position provides compassionate, trauma-informed, person-centered support to individuals experiencing homelessness. This position builds trusting relationships with individuals facing barriers to access housing, healthcare, employment, behavioral health services, and essential community resources. Working within the welcoming, low-barrier, nonjudgmental environment of the Outreach Center, the Outreach Case manager meets individuals where they are, honors their autonomy, and supports them in identifying and pursuing their personal goals with an emphasis on housing stability, harm reduction, advocacy, and connection to community resources.

Responsibilities:

Street Outreach and Relationship Building

• Engage individuals experiencing homelessness through trauma-informed street outreach to establish relationships and connect people with available resources.
• Recognize potential effects of trauma, chronic stress, substance use, mental health challenges, and systemic inequities on client engagement and decision-making.
• Apply trauma-informed principles including physical and emotional safety, transparency, collaboration, empowerment, and client autonomy.
• Assess immediate needs of individuals and offer food, water, clothing, hygiene supplies, as well as referrals to other essential services such as shelter, healthcare, and transportation.
• Build trusting relationships through consistent, respectful, and trauma-informed interactions.
• Contribute to maintaining necessary outreach supplies in the outreach vehicle as well as cleanliness of the vehicle.
• Complete documentation of street outreach interactions accurately and within established timeframes.

Outreach Center and Case Management

• Greet clients at the door during drop-in hours and assist with meeting immediate needs including meals, clothing, hygiene items, mail, shower vouchers, referrals to shelter and other services.
• Complete housing needs assessments and collaborate with clients to identify realistic, achievable goals related to housing, health, safety, income, and well-being.
• Use trauma-informed de-escalation strategies when needed and follow organizational safety guidelines.
• Provide ongoing case management, follow-up, and advocacy within Boulder County service systems.
• Help clients obtain identification documents, benefits, transportation, referrals to other providers, and other resources to increase stability.
• Collaborate with housing providers and community partners to promote housing access, retention, and long-term stability.
• Use harm reduction and motivational interviewing approaches to support clients in making informed decisions about their health, safety, and well-being.
• Contribute to a safe, respectful, and supportive environment for clients, staff, volunteers, and visitors.
• Complete case notes, assessments, referrals, and required reports accurately and within established timeframes.
• Participate in case conferences, team meetings, weekly supervision, and training.

Warehouse Responsibilities

• Keep the warehouse organized by managing incoming and current stock
• Ensure cleanliness, tidiness and safety of work environment off are areas of the outreach center to provide a safe and clean environment
• Maintain both incoming and outgoing food and clothing donations and the data of each
• Input all relevant outgoing food and clothing information into Salesforce
• Manage inventory of soup angel and outreach supplies
• Work with Supervisor and the Development Director for community help to replenish shortages
• Prepare and send end of month reporting to Community Food Share
• Maintain and organize client mail
• Give direction to warehouse volunteers for what tasks need to be worked on and completed. Ensure that work areas are clean at the end of the shift
• Responsible for re-donating items that are not suitable for HOPE’s needs

Core Competencies:

• Empathy and compassion: Demonstrate respect, patience, and understanding without judgment.
• Trauma-informed engagement: Prioritize safety, choice, trust, collaboration, and empowerment.
• Client advocacy: Commit to helping clients navigate systems and overcome barriers to services.
• Adaptability: Respond effectively to change and unpredictable situations.
• Professional boundaries: Provide compassionate support with ethical and appropriate relationships.
• Cultural humility: Recognize individual differences and remain open to learning from clients’ experiences.
• Collaboration: Build constructive relationships with clients, coworkers, volunteers, and community partners.
• Resilience and self-awareness: Uses supervision, reflection, and healthy coping strategies to sustain effective service delivery.

Education and Experience

• High school diploma or GED is required
• Peer Support Specialist preferred
• Some college preferred
• Lived experience with homelessness, recovery, or navigating social service systems

HOPE is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law.

Pay: $45,000.00 - $53,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person