Outreach Specialist

This job was posted by https://www.arjoblink.arkansas.gov : For more

information, please see: https://www.arjoblink.arkansas.gov/jobs/4456708

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SCOPE OF POSITION:\

Responsible for the communication, education and promotion of quality

improvement projects and activities to health care providers and

consumers for facilitation of improved outcomes in targeted patient

populations. Implementation and evaluation of educational activities and

tools for health care providers and consumers regarding quality

improvement and designated clinical topics. Collaborate with medical and

other professional staff to accomplish goals within designated

timeframes. Support the organizations mission, vision, and values by

exhibiting the following behaviors: Honesty, Excellence, Accountability,

Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:\

• Collaborate with team members to develop strategies to implement

quality improvement objectives throughout the state of Arkansas.\

• Understand, demonstrate methods, apply, and educate external

customers about the Continuous Quality Improvement (CQI) process.\

• Participate in the planning, development, implementation, delivery

and evaluation of multiple program activities with respect to each

academic detailing episode.\

• Communicate clinical data, AFMC project goals, performance

indicators, and designated timelines to appropriate target audiences.\

• Serve as a resource and advisor to health care providers through the

state of Arkansas.\

• Understand and utilize project-tracking database to document,

collect, and interpret data to meet contractual and other reporting

requirements. Maintain accurate statistical data.\

• Maintain log of all academic detailing visits, including date, time,

location, name, topics covered, feedback received and recommendations

made from the visit. The log should be entered into the project tracking

system or other electronic file storage within five (5) days of visit.\

• Identify, present, and discuss progress and issues relating to focus

areas and suggest solutions to assist in program development.\

• Ensure all activities address designated performance goals, the

appropriate target audience, and are performed within designated time

frame.\

• Maintain knowledge of specific projects including: contract,

contract deliverables, policies and procedures, etc.\

• Communicate effectively with internal and external clients.

Represent AFMC at various external functions. Perform periodic outreach

functions to program participants.\

• Adhere to format, content and style guidelines, giving consideration

to usability and ensuring accuracy, consistency and quality.\

• Follow AFMC, state and federal protocols regarding data

confidentiality/security and HIPAA compliance\

• Additional other duties as assigned.

Physical and Sensory Requirements (With or Without the Aid of Mechanical

Devices):\

Mobility, reaching, bending, lifting, grasping, ability to read and

write, ability to communicate with personnel, ability to remain calm

under stress and ability to travel as needed. Must be able to lift and

transport 25 pounds. Must be capable of performing the essential job

functions of this job, with or without reasonable accommodations.

EDUCATION:\

Required: Bachelors degree in health sciences field, business or related

field\

Desirable: Masters degree in health sciences field, business or related

field, Certified Medical Practice Executive (CMPE), Certified

Professional Coder (CPC), Certified Professional in Health Information

and Management Systems (CPHIMS), Certified Professional in Healthcare

Quality (CPHQ)\

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EXPERIENCE:\

Required: Three (3) years in clinic, hospital management, ambulatory

care or other related setting.\

Desirable: Previous QIO experience preferred

INTERNET REQUIREMENTS:\

Reliable, high-speed wireless internet service (Wi-Fi)

KNOWLEDGE, SKILLS AND ABILITIES:\

Intermediate level co puter skills (Excel, Word, Power Point and

Outlook)\

Type 50 wpm\

Exceptional skills in business English and spelling are required\

Ability to maintain confidentiality\

Strong oral and written communication skills\

Ability to compile presentations\

Creativity\

Customer service\

Ability to meet deadlines\

Attention to detail\

Flexibility\

Knowledge of HIT/EHR\

Medical terminology\

Ability to work collaboratively and independently to achieve stated

goals\

Initiative\

Facilitator\

Ability to relate professionally and positively with staff, business

partners, customers, constituents, recipients and the public\

Ability to multitask\

Ability to prioritize\

Strong organiza