Outreach Specialist

The Outreach Specialist at House of Mercy and Grace serves as a vital connection between the organization and individuals in need throughout the community. This position is responsible for engaging directly with individuals experiencing homelessness or hardship, building trusting relationships, and connecting them to essential services and support programs. As an upward mobility position, the Outreach Specialist plays a key role in guiding clients through the first steps of accessing assistance while providing compassionate, hands-on support in the field.

Essential Duties and Responsibilities

• Conduct street outreach to identify and engage individuals who may benefit from organizational services and support programs.
• Build trusting, respectful relationships with clients through compassionate and consistent engagement.
• Conduct basic needs assessments to identify immediate and long-term client needs.
• Provide information regarding available programs, services, housing resources, and community support options.
• Assist clients with intake procedures and help facilitate their connection to appropriate services within the organization.
• Accompany and support clients during the initial stages of accessing services and transitioning into programs.
• Distribute hygiene kits, lunch bags, water, and other essential supplies to individuals encountered during outreach efforts.
• Maintain communication and coordination with case managers, housing coordinators, and other team members to ensure continuity of care.
• Document outreach activities, client interactions, referrals, and services provided accurately and timely.
• Advocate for clients and assist in removing barriers to accessing services and support systems.
• Participate in community outreach events, resource fairs, and collaborative initiatives as assigned.
• Monitor safety while conducting field outreach and follow organizational safety procedures.
• Maintain professionalism, confidentiality, and respect for the dignity of all clients and community members.
• Attend staff meetings, trainings, and professional development opportunities as required.
• Report to Program Manager

Qualifications

• High school diploma or GED required; coursework or experience in social services, human services, behavioral health, or related fields preferred.
• Experience working with vulnerable populations, individuals experiencing homelessness, or community outreach programs preferred.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Ability to work independently in community and street-based settings.
• Strong organizational skills and attention to documentation requirements.
• Ability to remain calm, compassionate, and professional in challenging situations.
• Knowledge of local community resources and support services preferred.
• Basic computer and documentation skills required.
• Valid driver’s license and reliable transportation may be preferred depending on outreach responsibilities.

Core Competencies

• Compassionate and client-centered approach
• Cultural sensitivity and professionalism
• Strong communication and relationship-building skills
• Initiative and problem-solving abilities
• Adaptability and teamwork

Work Environment

This position primarily involves community-based and street outreach work, engagement with clients in various community settings, and the distribution of outreach supplies such as hygiene kits, food, water, and other essential items. The role may also require travel throughout the community, participation in outreach events, and collaboration with community partners and service providers.

Mission Alignment

The Outreach Specialist must demonstrate a commitment to the mission, vision, and values of House of Mercy and Grace by treating all individuals with dignity, compassion, respect, and a genuine desire to support positive change and stability.

Schedule

• Full-time position
• Monday through Friday, 9:00 AM – 5:00 PM
• Some Saturdays required based on outreach events, community needs, and organizational activities
• Occasional fieldwork and community outreach outside regular office hours may be required.

Pay: $60,550.00 per year

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person