Outside Service Agent

SUMMARY:

Provide outstanding customer service for all arriving and departing guests. Maintains organization and traffic flow of the property Porte Cochere. Greet and interact with guests, addressing questions and informing them of property events. Monitors the outside guest smoking area and all other components of the Porte Cochere.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Includes but not limited to the following)

• Ensure vehicles move promptly through the Porte Cochere, and politely inform guests of the need to move their vehicles from the area, when necessary
• Coordinate with Security personnel when guests leave their vehicles unattended
• Assist guests with directions and any questions or concerns they may have
• Monitor work area and ensure that it remains clean, organized, and safe
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Greets all guests arriving and departing property
• Opens car doors for guests being dropped off or picked up
• Coordinates with Security for guest shuttle service
• Facilitates Taxi service for guests

QUALIFICATIONS:

• Previous experience in same or similar role preferred
• Previous experience providing outstanding guest service
• Ability to work calmly and efficiently in a very fast paced, stressful environment
• Able to effectively manage multiple tasks at the same time
• At least 18 years of age

S****UPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibility.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent

LANGUAGE SKILLS:

• Must be proficient in English both in written and verbal.

M****ATHEMATICAL SKILLS:

• Must possess basic math skills. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

C****ERTIFICATES, LICENSES, REGISTRATIONS:

• Ability to obtain and maintain a Lytton Tribal Gaming Commission gaming license at all times of employment.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
• While performing the duties of this job, the team member is regularly required to lift, push, pull, sit, squat, stand and/or walk as well as working with hundreds of machines and/or drop boxes that will need to be opened, so upper body strength is required.
• Must be able to lift between 25 - 50 pounds frequently.
• Occasionally push and /or pull up to 100 lbs.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.

W****ORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles. The noise level in the work environment ranges from moderate to loud, depending on equipment needed to perform functions.
• Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating, and smoking for long periods of time.