Outside Services

Outside Services Full Job Description

Summary: Working under the direction of the Director or Outside Service Supervisor, this position will assist with serving all guests with the highest level of customer service assuring the Golf Rules and Regulations and Association policies and procedures are in place and being followed. The position will promote an exceptional “golf experience” for all patrons. Additional projects or special programs will also be completed as required.

Essential job functions:

• Communicate on a daily basis with Assistant Golf Professionals and Outside Services Manager about day’s events and operations.
• Assure golf cars are cleaned and washed per club standard.
• Restock and rotate golf cars based on what cars went out that day.
• Ensure all golf cars are placed on charge and ready for the next day on a daily basis.
• Maintain clean towels, including washing, drying, and folding.
• Setup the Practice Facility daily and follow hitting area rotation schedule on the practice facility.
• Restock buckets and pick range when needed.
• Keep the chipping area and putting green clean, free of golf balls and setup to standard.
• Fill clean buckets of balls in evening in preparation for next day’s opening shift.
• Maintain rental set inventory by keeping clubs and bags clean.
• Greet members and guests in a professional and courteous manner.
• Load golf bags on carts and move carts to cart staging area.
• Give directions to members and guests as needed.
• Keep staging area well stocked with carts throughout the day.
• Clean all players’ golf clubs thoroughly.
• Assure that all bags are tagged properly.
• Provide information on club policies and procedures, and upcoming events to members.
• Load and unload golf bags in and out of vehicles.
• Must be able to perform other duties as assigned by manager.
• Anticipating Member and Guests needs and providing service before they ask.
• Attending to special requests are commonplace and part of daily operations.

Physical Demands:

• Heavy lifting, carrying, pulling, pushing, etc. of objects weighting up to 60 lbs.
• Frequent repetitive motions.
• Must be able to sit, squat, reach, bend, stoop, and wipe vehicles of all sizes.
• Able to work outdoors, exposure to various weather conditions, heat, cold, wind and rain.
• Must be able to remain on feet standing, walking, jogging, and running for up to 8+ hours.
• May be exposed to tobacco smoke, fumes, cleaning supplies, chemicals, toxic substances, noise, sharp tools, and machinery with moving parts.

Qualifications:

• Prior Golf Course experience preferred but not required.
• Must have a valid driver license at all times and capable of driving a golf cart.
• Must be able to clearly interact verbally with members and guests.
• Outgoing, friendly, courteous and patient with members, guests and other co-workers.
• Ability to interact daily with members and handle challenging customer relations issues.
• Must learn member names and use them when greeting members.
• Must have professional appearance; follow grooming standards and uniform policies.
• Must be able to operate a tablet and other office equipment such as computer and copier.
• Reading and writing skills required.
• Must be able to work various shifts, including nights, weekends and holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $16.90 per hour

Work Location: In person