Outside/Inside Sales Associate

OVERVIEW: The Outside/Inside Sales Associate is directly responsible for generating sales leads, building relationships, and closing sales for portable sanitation products, dumpsters and associated services. This involves working both in the office environment (inside sales) and in the field (outside sales) to reach new clients and maintain ongoing relationships with existing clients.

AUTHORITY & DECISION MAKING:

· Training and Development: They can implement training and development programs to enhance their skills and effectiveness for the sales team.

· Sales Strategy: Strive to develop and implement sales strategies that align with the company goals, including setting sales targets, and adjusting based on market analysis.

· Resource Allocation: Makes decisions on expenditures related to marketing collateral, travel, and client entertainment with independent discretionary spending of $200.00 per expense. Anything higher must be approved.

· Price Negotiation: Associate will have the competency to negotiate pricing with clients, balancing competitive rates with company profitability.

· Discount Approvals: Authority to approve certain discount levels and special pricing arrangements to close deals within designated thresholds.

· Client Relationship Management: Authority to engage directly with high-value clients to secure deals, rectify issues, or develop partnerships. Empowered to resolve escalated issues with clients and make decisions that enhance client satisfaction and retention.

· Sales Techniques: Choose approaches and methodologies to follow, adapting practices to market and customer needs. Understands local market and competitors' advantage.

JOB DUTIES & EXPECTATIONS

FUNCITIONAL AREA: CUSTOMER EXPERIENCE

JOB DUTIES:

Responsible for developing and maintaining a working knowledge of the services provided by FPSI. They will successfully apply their understanding to addressing customer needs, improving customer journeys, and ensuring consistent brand experiences for all FPSI entities. Build and maintain relationships with key customers, ensuring satisfaction and identification of growth opportunities. Monitor customer satisfaction and develop programs to improve client retention.

EXPECTATION(s):

● Must be self-discipline in displaying high standards and upholding expectations through example in his/her conduct, work ethic, integrity and character.

● Maintains a professional relationship with all company personnel, customers, general public, and suppliers.

PRIMARY FUNCITIONAL AREA: SALES STRATEGY DEVELOPMENT

JOB DUTIES:

Sales Strategy Development: Develop and implement strategic sales plans that align with the company’s business goals. Create sales projections, budgets, and performance metrics to measure success.

EXPECTATION(s):

· Utilize Service Core to generate weekly reports

PRIMARY FUNCITIONAL AREA: INSIDE SALES STRATEGY

JOB DUTY

Directly responsible for streamlining the lead generation process, ensuring that the inside sales team effectively utilizes CRM tools. Oversee proposal development, quoting, and order processing to ensure timely and accurate delivery of services.

PRIMARY FUNCITIONAL AREA: OUTSIDE SALES MANAGEMENT

JOB DUTIES:

Plan and implement field visits to cultivate client relationships and close new deals.Ensure proper communication between field representatives and the office to meet client needs efficiently. Attend industry conferences, trade shows, and networking events to promote the company and generate leads. Develop partnerships and alliances to expand the company’s reach.

FUNCITIONAL AREA: OPERATIONAL SUPPORT

JOB DUTIES:

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Provide operational support for the company as required or requested by other appropriate supervisors and/or administrators.

EXPECTATION(s):

Administrative Support

• Assists with coordinating workflow within and between offices or departments, relieves immediate supervisor of routine duties and performs customer relations functions.
• Answers/initiates correspondence as needed including but not limited to phone calls, responding to emails, and managing company correspondence.
• Maintains complex records, statistical information, reports and may supervise other employees engaged in similar activities.
• Develop and implement sales strategies and goals in line with the overall vision and mission of the company as established by ownership.

Professional Development

• Will actively participate and engage in training and certification courses; and apply relevant teachings to the immediate execution of current workflows and processes accordingly.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

As a key element of this position, the individual must possess leadership skills which are documented and demonstrated and must be able to display the ability to know when to utilize the necessary skills. The individual must also possess the ability to team build, team participate and facilitate. The individual must have a demonstrated ability to work within diverse environments as a contributing team player.

KNOWLEDGE

Educational Background & Experience:

-High School Diploma or GED Required.

• Minimum of 2 years of experience in similar role performing like task, or a related field.

Technical Knowledge: preferred

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, 365).

-Proficiency with Customer Relationship Management (CRM) software.

• Service Core, Docket, Building Connected, Construct Connect, Plan Hub, Supply Pro

SKILLS

• Strong problem-solving and analytical abilities.

• Data analysis and interpretation skills.

• Excellent written and verbal communication skills.

• Time management and organizational skills.

• Strong customer service and client management skills.

• Good self-care habits for professional appearance.

ABILITIES

• Ability to stand for extended periods.

• Aptitude for quick learning and adaptability.

• Critical thinking and decision-making abilities.

• Ability to work effectively in both a team and solitary environment.

• Capability to build strong relationships with stakeholders.

• Ability to troubleshoot and solve technical issues efficiently.

• Expertise in carrying out detailed, complex calculations.

WORK ENVIROMENT:

This position is primarily-field based, requiring regular travel by vehicle to customer locations and job sites. The employee will work outdoors in various weather conditions and may be exposed to heat, humidity, rain, and other environmental elements while conducting sales activities and visiting customer sites.

A portion of the position will be performed in an office setting, utilizing standard office equipment, including computers, phones, and other related technology to complete administrative tasks, communicate with customers, prepare sales documentation, and support daily business operations.

POSITION TYPE & EXPECTED HOURS of WORK:

This is a full-time position. Typical days and hours of work are Monday through Friday, 7:00 a.m. to 4 p.m. inclusive of 60-minute unpaid lunch break. Required to attend weekly sales review meeting with management. Flexibility in start and end times may be required to meet the demands of the operation. But the employee must be available during the “core” work hours of 8:00 a.m. to 4:00 p.m. and must work 37.5 hours each week to maintain full-time status.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

DRIVING REQUIREMENT:

This position requires regular driving to customer locations, job sites, and other business-related destinations. A company sales vehicle and fuel will be provided for authorized business use during scheduled working hours. The company vehicle is not authorized for personal use outside or during scheduled working hours unless specifically approved in advance by executive management. Any use of the company vehicle outside of scheduled working hours for business purposes is acceptable, however, also requires prior approval. Employees are expected to operate company vehicles safely, responsibly, and in compliance with all applicable traffic laws, and company policies. A valid driver’s license, an acceptable driving record, and a valid DOT Medical Examiners Certificate (medical card) are required to operate the company sales vehicle. Employees must maintain these qualifications as a condition of operating the vehicle.

PERFORMANCE REVIEW:

Performance evaluations will be conducted on an annual basis after successful completion of their initial thirty (30) day, sixty (60) day, ninety (90) day probationary reviews to assess the employee's job performance, growth, and development. The employee will have the opportunity to discuss their performance, receive feedback, and set goals during these evaluations. Evaluation criteria will be based on predetermined performance objectives, and job expectations outlined in this job description. The evaluation process may involve input from the employee's supervisor, peers, and other stakeholders as deemed necessary. Feedback and performance ratings will be provided to the employee, along with suggestions for improvement and areas of strength. Performance evaluations will be used to determine salary reviews, promotions, or other recognition and development opportunities within the organization. If the employee's performance is consistently below expectations, a performance improvement plan may be implemented to address areas of concern.

TERMS OF EMPLOYMENT:

This position is treated as a full-time non-exempt position scheduled for 40 hours per week.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

Pay: $52,000.00 - $78,000.00 per year

Experience:

• Outside sales: 2 years (Required)

License/Certification:

• DOT Medical Card (Required)

Work Location: In person