OutSystems Platform Support Engineer

PebbleRoad is a Singapore-based strategy, design and innovation practice. We help organisations in their digital transformation journey by aligning their strategic vision, creating digital experiences and building internal capabilities.

We started our practice in 2004 with one objective: to do impactful work. This single-minded pursuit has guided who we hire, who we work for, our work, and our decisions.

We work with clients such as DBS (Singapore), Digi (Malaysia), Sinar Mas (Indonesia), ADB (Philippines), CLP (Hong Kong) and many government agencies in Singapore.

We adopt a horizontal structure emphasising self-management, flexibility and growth. You can also read more about our culture on our LinkedIn page (https://www.linkedin.com/company/pebbleroad/).

The role

As an OutSystems Platform Support Engineer, you'll look after an on-prem OutSystems platform that Singapore government agencies rely on every day. You'll run platform upgrades and patches, check the installation is healthy, assess how server and infra upgrades affect it, and handle deployments and incidents within agreed SLAs.

You'll work with our OutSystems developers, client infra teams and client stakeholders, keeping the platform stable, secure and compliant with government standards and audit requirements.

What you'll do

Plan and run OutSystems version and patch upgrades (O11, and ODC where used), with testing and rollback plans

Run regular health checks of the on-prem installation: Service Center, LifeTime, front-end and database servers, logs and performance

Assess the impact of server, OS, database and infra upgrades on the platform, and coordinate with infra teams

Run deployments across environments via LifeTime, following change management

Apply security patches and fix findings from vulnerability scans, penetration tests and advisories

Handle incidents within SLA, find the root cause and write the RCA

Keep runbooks, platform documentation and release notes up to date

Prepare monthly SLA and platform health reports

Now and then: small app fixes, Forge component updates and user support

Work with clients and the team to prioritise the maintenance backlog

What we're looking at

3+ years with OutSystems, including platform admin on O11 (Service Center, LifeTime, upgrades, deployments)

Working knowledge of Windows Server, IIS and SQL Server or Oracle

Networking and SSL certificate basics, and comfortable troubleshooting with logs and SQL

Familiar with ITIL-style incident, problem and change management, and working to SLAs

Experience with government or other regulated environments, and with security fixes and audits

Clear communicator with both engineers and non-technical client teams; calm under pressure

Based in Singapore

Nice to have: ODC experience, OutSystems certification, scripting (e.g. PowerShell)

Location and work setup

This role is based in Singapore, with our office at 52a Tanjong Pagar Road. Some work happens on-site with government clients; otherwise we're flexible and remote-friendly within Singapore.

Benefits

Competitive compensation with performance-based bonuses

Medical insurance

Flexible, remote-friendly work within Singapore

Mission-critical OutSystems applications used by government agencies

Support for OutSystems certifications and training

A collaborative, low-hierarchy culture that encourages ownership and autonomy

Next steps

If this sounds like a good fit, we'd love to talk.

PebbleRoad is a strategy, design and innovation practice. We help organisations thrive in a digital age by aligning strategic vision, digital experiences and organisational capabilities.

We started our practice in 2004 with one objective: do impactful work. This single-minded pursuit has guided who we hire, who we work for, the work we do and the decisions we make.

We worked with clients such as DBS (Singapore), Digi (Malaysia), Sinar Mas (Indonesia), ADB (Philippines), CLP (Hong Kong) and many government agencies in Singapore.