Overnight Dispatcher

Basic Job Description:

The Dispatcher is the first point of contact for facilities, coordinating pick-up and delivery times for clients and providing precise logistics for transport drivers. Dispatchers stay in direct contact with transport drivers and provide information and support needed for successful client transports.

This full-time position is located in the Norman office and works a fluid block schedule. Computer and software are provided; PTO, healthcare benefits and 401K are available.

***MUST BE ABLE TO WORK 8P-4A, M-F***

Essential Duties and Responsibilities

• Receive electronic requests for transports, recording significant information and prioritizing submissions according to urgency and proximity to transport drivers.

• Address problems and requests by transmitting information or providing solutions, elevating problems to Dispatch Leads when necessary.

• Confirm transport with referring and destination facilities, offering information on ETAs, riders and drivers.

• Monitor the route and status of current transports to coordinate the schedule, providing transport drivers with information on the client, staff, weather, and other pertinent information.

• Enter data in computer system, maintain logs of calls, incidents, cancellations, driver availability and more, submitting issues in the Issue Log.

• Work collaboratively with Dispatch Leads and Drivers to update and maintain a list of facility contacts and current drivers.

• Drive excellence by creating efficiencies that will reduce the arrival time for drivers (under the 2-hour maximum). Report all overages to Dispatch Lead (DL) or Ops Manager (OM)immediately.

• Track Driver hours to ensure that they stay under drive time protocols, communicating with DL or OM throughout shift.

• Other duties as assigned by leadership.

• Requirements

• Minimum of a high school degree

• Experience as a dispatcher or other relevant position

• Proficient in English (oral and written); active listener with excellent communication skills

• Tech-savvy, good typing skills, and experience with data entry

• Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.

• Ability to multi-task, interpreting on-going problems and suggesting possible solutions.