OVERNIGHT EMT Dispatcher

POSITION SUMMARY:
Under the supervision of the Communications Supervisor, the Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to both emergency and non-emergency ALS and BLS ambulances utilizing the Dispatch (CAD) system.

MUST HAVE: Basic understanding of the various State EMS certification levels, BLS, ALS, SCT. Basic understanding of the state EMS protocols. Multi-tasking high work load management skills.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with, MAV, BLS, and ALS units.
• Demonstrate the ability to stay calm is a stressful environment.
• Be able to work overnight, day shifts, and or weekends, mandatory overtime shifts and holidays when necessary, to accommodate the needs of a 24/7 dispatch center.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Assists in the collection of data for record keeping purposes.
• Responsible for Adhering to all company policies and procedures.
• Other similar duties as assigned.

MINIMUM REQUIREMENTS:

• High School Diploma or Equivalent (GED) required
• Experience with Traumasoft CAD system
• Must have at least 5-10 years experience in Ambulance dispatch
• Current certificate holder of CPR for Healthcare Providers
• Current Maryland State EMT Certification
• Knowledge of the Baltimore City and Baltimore County’s hospital systems.
• Must have effective oral and written communications skills, and effective interpersonal skills.
• Color Vision: Must have the ability to distinguish and identify different colors.
• Experience and certification as an EMT or Paramedic with an ambulance transport system or equivalent.
• Valid unrestricted drivers license.

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• EMAIL ADDRESS: REQUIRED!!! MUST enter a valid email address to be considered for this position.

Experience:

• Ambulance Dispatch: 5 years (Required)
• EMT or Paramedic: 1 year (Required)

License/Certification:

• EMT Certification (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person