Overnight Engineer / Security Officer

Description:

The Overnight Engineer / Security Officer is responsible for ensuring the safety, security, functionality, and overall condition of the hotel during overnight hours. This dual-role position combines general maintenance duties with security responsibilities to provide a safe, comfortable, and well-maintained environment for guests, employees, and hotel property.

The ideal candidate is dependable, proactive, detail-oriented, and capable of working independently while responding effectively to maintenance issues, emergencies, and guest requests.

Key Responsibilities

**1. Engineering & Maintenance**

• Perform routine inspections of the hotel's mechanical, electrical, plumbing, HVAC, and other building systems.
• Respond promptly to overnight maintenance requests from guests and hotel staff.
• Troubleshoot and perform minor repairs involving plumbing, electrical fixtures, lighting, HVAC systems, doors, locks, and general hotel equipment.
• Monitor critical building systems and report any irregularities or malfunctions.
• Conduct preventive maintenance tasks according to hotel standards and established schedules.
• Ensure all maintenance areas, equipment rooms, and workspaces remain clean, safe, and organized.
• Document all maintenance activities, repairs, and unresolved issues in the engineering logbook.
• Communicate major maintenance concerns to the Chief Engineer or management.

**2. Security & Safety**

• Conduct regular interior and exterior security patrols of the hotel property.
• Monitor entrances, exits, parking areas, stairwells, hallways, and other designated areas.
• Identify and report suspicious activities, unauthorized individuals, and potential safety hazards.
• Monitor security cameras and alarm systems, when applicable.
• Respond professionally to noise complaints, disturbances, and security-related incidents.
• Ensure emergency exits, fire doors, and evacuation routes remain accessible and unobstructed.
• Assist with emergency response procedures, including fire alarms, medical emergencies, evacuations, and other incidents.
• Complete detailed security incident reports and maintain accurate records of overnight activities.
• Coordinate with emergency services or law enforcement when necessary, following hotel policies.

**3. Guest Service & Support**

• Respond promptly and courteously to guest requests involving maintenance, safety, or security concerns.
• Provide assistance to the Front Desk team during overnight operations as needed.
• Handle guest complaints professionally and escalate unresolved situations to management.
• Maintain a professional appearance and demonstrate excellent customer service at all times.
• Respect guest privacy and confidentiality.

**4. Overnight Operations & Reporting**

• Complete scheduled overnight property inspections and safety checks.
• Monitor and secure restricted areas, storage rooms, and service entrances.
• Maintain accurate daily maintenance and security logs.
• Report unusual incidents, equipment failures, property damage, or safety concerns.
• Communicate pending maintenance requests and incidents to the incoming morning team.
• Follow all hotel policies, safety procedures, and operational standards.

Performance Expectations

The Overnight Engineer / Security Officer is expected to maintain a secure hotel environment, respond efficiently to maintenance and security concerns, complete assigned inspections and preventive maintenance tasks, and ensure accurate communication between overnight and daytime operations.

**Primary Objective:** To protect hotel guests, employees, and assets while maintaining the property's operational functionality and safety throughout the overnight shift.

Requirements:

Qualifications & Requirements

• Previous experience in hotel maintenance, building engineering, security, or a similar position preferred.
• Basic knowledge of electrical, plumbing, HVAC, and general building maintenance.
• Familiarity with hotel safety and emergency procedures.
• Ability to identify problems, troubleshoot equipment, and perform minor repairs independently.
• Strong observation, communication, and problem-solving skills.
• Ability to handle emergency situations calmly and professionally.
• Basic computer skills for completing reports and maintenance logs.
• Ability to work overnight shifts, weekends, and holidays.
• High school diploma or equivalent preferred.
• Relevant maintenance or security certifications are a plus.
• Ability to maintain guest and employee confidentiality.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to climb stairs, bend, kneel, and reach as required.
• Ability to lift and carry up to 50 lbs, with or without reasonable accommodation.
• Ability to perform indoor and outdoor property inspections under varying weather conditions.
• Ability to respond promptly to emergencies throughout the hotel property.

Key Competencies

• Reliability and accountability
• Attention to detail
• Safety and security awareness
• Technical troubleshooting
• Independent decision-making
• Effective communication
• Guest service excellence
• Emergency response readiness
• Time management and teamwork