Overnight FLSD/ Concierge

Who We Are

We’re not your average hotel. We’re a place where design, culture, and genuine human connection come together. Our guests don’t just stay here — they experience it here. And the person who sets that tone from the very first hello? That’s you.

We’re looking for someone who can seamlessly blend hospitality, operational excellence, concierge-level service, and safety leadership into one unforgettable guest experience.

What You’ll Do

Guest Experience & Front Desk Operations

• Welcome guests with warmth, professionalism, and efficiency
• Manage check-ins and check-outs with accuracy and attention to detail
• Anticipate guest needs and personalize interactions whenever possible
• Maintain accurate guest profiles in Guesty PMS to ensure seamless return stays
• Verify guest identification and authenticate reservations in accordance with hotel policies
• Handle guest concerns and service recovery with confidence and empathy
• Coordinate with housekeeping, maintenance, and management to ensure guest needs are met

Concierge & Local Expertise

You’re plugged into the city — the hidden gems, the newest openings, and the experiences worth recommending.

• Provide curated recommendations for dining, nightlife, arts, entertainment, and local attractions
• Build and maintain relationships with local businesses and venues
• Assist guests with transportation, reservations, and personalized requests
• Promote and convert guests to direct bookings whenever possible

Fire, Life Safety & Emergency Readiness

You are the designated Fire Safety authority on property during your shift and are expected to lead with calm professionalism during emergencies.

• Hold active FDNY Fire Safety Director (FSD) and Fire & Life Safety Director (FLSD) certifications at time of hire — required with no exceptions
• Monitor the Fire Command Station and maintain all required safety logs
• Respond to emergencies and direct evacuations or emergency procedures when necessary
• Maintain a calm, professional presence during incidents and emergencies
• Hold a current First Aid certification (or willingness to obtain upon hire)

What You Bring

• A genuine passion for hospitality and guest service.
• A strong knowledge of New York City and local culture.
• 1–2 years of front desk, concierge, or guest-facing hospitality experience.
• Luxury, boutique, or lifestyle hotel experience strongly preferred.
• Active FLSD certifications required at time of hire.
• Excellent communication and problem-solving skills.
• Ability to remain composed and professional in fast-paced environments.
• Flexibility to work evenings, weekends, overnights and holidays.

Compensation

$22.00 – $25.00 per hour, plus tips, based on experience, certifications, and qualifications.

Pay: $22.00 - $25.00 per hour

Work Location: In person