Overnight Guest Services Associate, Part-Time Variable

Mount View Hotel & Spa | Calistoga, California

Mount View Hotel has a rare and unique opportunity to live on-site rent-free in the heart of downtown Calistoga.

If you enjoy interacting with people, appreciate a simple and comfortable living arrangement, and would value the opportunity to live in a beautiful, highly walkable location, this could be the perfect fit for you.

Please review all of the details below carefully and submit your application if you feel this unique opportunity aligns with your experience and availability.

SUMMARY

We are offering a unique live-in, overnight on-call position at the Mount View Hotel & Spa, a 34-room boutique hotel located in the heart of downtown Calistoga.

In exchange for rent-free lodging, the resident employee will serve as the overnight emergency point of contact for in-house guests from 11:00 p.m. to 7:00 a.m. The resident employee will live on property in a small private room and must be available to respond promptly when contacted regarding an overnight emergency or urgent guest need.

This is not a traditional hourly overnight position. You are not required to remain awake during these hours, but you must be available and able to respond when contacted about an emergency or other urgent situation.

You will be paid for the actual time worked responding to guests and handling overnight emergencies or other work-related issues.

KEY RESPONSIBILITIES

• In the rare event that a guest arrives after 11:00 p.m., welcome the guest, verify identification, and provide their welcome packet and room key.
• Answer emergency or urgent phone calls from in-house guests.
• Respond to urgent guest requests, such as delivering extra linens or refreshments when needed.
• When necessary, monitor the pool and spa after hours to ensure guests are following property rules and safety requirements.
• Promptly communicate and document any overnight emergencies or work performed.

ADDITIONAL DETAILS

• Single occupants only.
• Guestroom and property are non-smoking.
• No pets permitted.
• Resident employee must live on property and maintain the availability necessary to respond to overnight emergencies.

WHEN WE NEED YOU

The resident employee must be available between 11:00 p.m. and 7:00 a.m. in the event of:

• A late guest arrival after 11:00 p.m.
• An emergency or urgent guest situation.
• Another situation requiring overnight assistance.

You are not required to remain awake during these hours unless responding to a guest need or performing work.

COMPENSATION

The resident employee will receive a private room in exchange for overnight on-call emergency coverage.

The room includes:

• Bed
• Spacious bathroom
• Smart TV
• Mini refrigerator
• Microwave

Rent, utilities, and internet are provided at no cost.

The resident employee will also be paid for the actual time worked while responding to guests, handling emergencies, or performing other work-related duties. Overnight work time must be accurately recorded and reported, including the nature of the work performed and the time spent working.

PERKS OF THE JOB

• Rent-free living: Private room, utilities, and internet included.
• Paid sick leave.
• Discounted Team Member Rate: Up to 50% off for you.
• Friends & Family Rate: Up to 20% off.
• Learning and development opportunities: Access to online training designed to support your hospitality career.
• Be part of a beautiful California hotel collection: Join Four Sisters Inns, a collection of distinctive boutique inns and small hotels in some of California's most desirable destinations.

WHAT YOU BRING TO THE TEAM

We are looking for someone who is reliable, responsible, and dependable—someone we can count on to be available and responsive when an overnight emergency or urgent guest need arises.

This opportunity is ideal for someone who enjoys interacting with guests, values a quiet and simple living arrangement, and would appreciate the opportunity to live rent- and utility-free in a beautiful, walkable California destination.

Previous hospitality or guest service experience is preferred, but we are primarily looking for someone who is responsible, responsive, professional, and comfortable assisting guests when needed.

ABOUT FOUR SISTERS INNS

Four Sisters Inns is a collection of boutique inns and small hotels located in California’s most desirable destinations. Each property is one-of-a-kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service.

OUR COMPANY CULTURE

• We operate with a high level of integrity and are committed to maintaining a professional and respectful work environment.
• At Four Sisters Inns, we work as one team with one goal and encourage a collaborative approach.
• We offer a small-team setting where your input is valued and your efforts make an impact.
• We believe our team members' experience is equally as important as our guests' experience.
• We believe in providing learning and growth opportunities for our team members and strive to promote from within the company whenever possible.
• We are a majority woman-owned business.

FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER

Four Sisters Inns is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race