Overnight Parking Supervisor

Trail Drive Management Corporation Properties:

Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a part-time Parking Supervisor. This position is responsible for the oversight of the parking teams for a designated shift and will assist in ensuring that the parking operations are efficient, profitable, and maintain the highest standards with professionalism.

Essential Job Functions:

• Greet and guide all guests in a welcoming and friendly manner.
• Respond to guest concerns respectfully and calmly.
• Responsible for the daily financial reporting across all parking lots and reconciliation of all parking revenue.
• Follow the system of checks and balances to ensure accuracy of reporting for reconciling cash.
• Report unattended bags and packages, medical situations, incidents, or emergencies for the designated shift assigned.
• Ensure staff take their appropriate breaks without affecting coverage.
• Supervise staff to ensure staff follow policies and procedures.
• Resolve guest issues and complaints by providing the ultimate guest experience.
• Ensure guests are exiting the parking lot safely.
• Give adequate directions to guests in a professional manner.
• Resolve parking lot disputes that occur between guests.
• Assist the Parking Management team as required/assigned.
• Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude.
• Walk posts with the management team to ensure accuracy of coverage.
• Attend and participate in daily briefings with the management team.
• Provide on-the-job training, coaching, and development.
• Monitor two-way radio traffic.
• Responsible for assisting and participating in the area emergency, evacuation plan, and evacuation drills.
• Possess a high level of area knowledge and the operations associated with the area assigned
• Performs other duties as assigned.

Qualifications:

• Must be a minimum of 18 years of age.
• Previous parking and customer service-related experience.
• Must possess a valid driver’s license
• Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform.
• Personable and proactive team player with excellent communication skills.
• Previous supervisor experience.
• Bilingual (preferred).
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees may be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

Other Duties:

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.