20-Aug-2026

Overpayment Representative

Louisville, TN

External Job Description and Responsibilities

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the “165 Top Places to Work in Healthcare” for 2026 by Becker’s Hospital Review. TeamHealth has also been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2026. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

Overview
This position is responsible for processing patient invoices with credit balances, recoups, adjustments and unidentified payments for Hospitalist and Clinic groups. Maintains accuracy and production.

Essentials Duties and Responsibilities

• Review guarantor, government payers, and commercial insurance overpayments for all groups to determine who is to be refunded
• Create a manual task for the invoice that has the overpayment
• Processes invoices in assigned worklist and strives to maintain view age at 30 days or less. This includes reviewing all the previous actions applied to determine how to proceed, entering task note to reflect current action and an outcome to recap the action performed
• Assembles appropriate documentation to validate refunds and forward to senior for approval
• Handles telephone inquiries regarding overprovisions
• Processes correspondence related to credit balances according to written procedures
• Processes transfer of payment and cancelled check research forms
• Contacts insurance carriers/guarantors as necessary on credit balances, offsets, and unidentified payments
• Reports any error trends identified that affects accounts from being processed correctly
• Participates in team meetings with Overprovision Supervisor regarding ETM PIT Report, Weekly Credit Report, and the Government Overprovisions 120+ Report
• Research unidentified invoices and reports to determine the appropriate application of payments identified
• Turns to Senior or Supervisor for unusual circumstances that may include refunds, offsets, unidentified, etc.
• Performs any duties as directed by Management

Qualifications / Experience:

• High School diploma or equivalent
• Exceptional organizational skills and a high accuracy performance
• Must be able to work independently and in a close team environment
• Minimum one year of experience in medical billing, excellent communication skills, and ability to meet deadlines and production goals and good computer skills are required

#LI-TA1

Location

Hybrid

Working Level

Full-Time