Overseas IT Operations Engineer (Based JB)

Job Responsibilities:

1. As required by Alibaba Cloud, perform 24x7 or 5x8 IDC data center duty.

2. Have comprehensive understanding of equipment and environment in IDC; possess capability for root cause analysis, review, improvement summarization, and promotion of corrective actions for IT operations incidents.

3. Have comprehensive understanding of equipment and environment in IDC; possess capability for root cause analysis, review, improvement summarization, and promotion of corrective actions for IT operations incidents.

4. Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them; able to independently complete all tickets, assist network engineers and server experts in complex troubleshooting and problem resolution; ensure zero faults and efficient delivery; able to independently analyse and coordinate related teams to handle non-standard scenarios.

5. Be familiar with project management processes, with basic capabilities in risk control, progress management, and project acceptance during project implementation.

Job Requirement:

1. Bachelor’s degree or above in Computer Science, Information Technology, Network Engineering or related disciplines.

2. Minimum 1 years of working experience, including in data center are preferred.

3. Basic incident management capability and ability to promote optimization measures. Team spirit, mutual support and assistance. Basic daily work and project management.

4. Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus.