Overseas IT Operations Expert (Based KL)

Job Responsibilities:

1）As required by Alibaba Cloud, manage and participate in team execution of 24x7 or 5x8 IDC data center duty.

2. Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements.

3. Have comprehensive and in-depth understanding of IT operations work and related processes; for responsible IDC sites or campuses, proactively perform risk analysis, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes.

4. Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them; able to independently complete all tickets, assist network engineers and server experts in complex troubleshooting and problem resolution; ensure zero faults and efficient delivery; able to independently analyse and coordinate related teams to handle non-standard scenarios.

5. Capable of leading the team to improve stability and efficiency while reducing risks; familiar with project management tools and methodologies, able to coordinate projects, optimize processes, establish technical standards, and drive cross-team collaboration.

Job Requirement:

1）Bachelor’s degree or above, in Core Technology Disciplines, Management & Information Systems or related disciplines.

2）Minimum 5 years of working experience, including in data center are preferred.

3. Proficient in incident analysis, driving optimization measures, strong team management ability.

4. Skilled in cross-team and cross-cultural communication. Establish team collaboration mechanisms, support team growth. Skilled in team management and project coordination.

5）Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus.