Overseas IT Operations Expert

About the role

Manage and participate in team execution of 24x7 or 5x8 IDC data center duty as required by Alibaba Cloud. Lead the team to improve stability and efficiency while reducing risks.

Key responsibilities

• Manage and participate in team execution of 24x7 or 5x8 IDC data center duty
• Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements
• Perform risk analysis, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes for responsible IDC sites or campuses
• Master SOP standard operating procedures and strictly execute them; independently complete all tickets
• Assist network engineers and server experts in complex troubleshooting and problem resolution
• Independently analyse and coordinate related teams to handle non-standard scenarios
• Coordinate projects, optimize processes, establish technical standards, and drive cross-team collaboration

About you

• Bachelor's degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines
• Minimum 5 years of working experience, including in data center preferred
• Proficient in incident analysis, driving optimization measures, strong team management ability
• Skilled in cross-team and cross-cultural communication
• Skilled in team management and project coordination
• Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus