Own Retail Area Manager

Overall Job Role Purpose

To manage and develop Miele's Own Retail operations within an assigned territory, ensuring a sustainable and profitable sales channel that follows global guidelines and delivers a premium retail approach.

The Area Manager is responsible for executing excellent customer experiences and maintaining the best brand appearance across all store formats (MEC/SMEC, Points, Outlets, and Concessions).

Role & Responsibilities
1. Drive and Shape the Business

• Develop and implement local Own Retail strategies aligned with global guidelines and cluster objectives, driving sustainable growth and profitability across all store formats
• Act as a key liaison between stores and cross-functional corporate groups (finance, marketing, merchandising, etc.), representing the territory at Cluster Meetings and ensuring effective communication and collaboration

2. Operational Tasks

• Monitor and analyze daily sales reports, KPIs, and operational metrics across all stores in the territory, taking immediate action on urgent issues or opportunities
• Conduct regular store visits (minimum 2 per week) to assess operations, coach staff, and ensure compliance with Miele standards and procedures
• Manage inventory levels, product mix, and visual merchandising standards across all stores to optimize sales and customer experience
• Oversee staffing levels, scheduling, and training across stores to ensure optimal coverage, efficiency, and consistent delivery of premium customer service

3. Territorial Coverage and Span of Control

• Responsible for managing all Miele Own Retail operations within an assigned territory within the cluster
• Typical span of control includes 13~15 stores, depending on geographical spread and store size
• Expected to travel regularly within the territory to maintain hands-on oversight of all locations

4. Stewardship and International Collaboration

• Interaction with Own Retail International (GTZ/SOR) and participation in international working teams
• Implementation of Miele standards and Compliance Management within VG

Requirement

• Bachelor's degree in Business Administration, Retail Management, or related field
• 5+ years of experience in multi-site retail management, preferably in the premium goods sector
• Strong analytical skills with the ability to interpret data and translate insights into action
• Excellent leadership and coaching abilities, with experience managing diverse teams
• Strategic thinker with a consumer-first mindset and deep understanding of retail operations
• Strong communication and interpersonal skills, able to influence across all levels of the organization
• Proficiency in retail management systems and MS Office suite
• English proficiency requirements for the position
• Willingness to travel regularly within the assigned territory
• Able to drive

Working Conditions

• 근무 형태 : 정규직 (수습 6개월)
• 급여 : 경력에 따른 협의
• 근무지 : 밀레코리아 본사 (서울 강남구 논현로 559 Miele Haus

Welfare Benefits

• 회사의 상황에 따라 복리후생은 변동될 수 있습니다.
• 복지포인트 (Miele Support You)
• 자사 제품 직원가 할인 (Employee,Family&Friends Sales)
• 어학 교육 지원
• 자녀 학자금 지원
• 장기 근속 포상 및 휴가
• 단체복지보험 가입
• 건강검진 지원

근무 형태: 정규직

근무지 위치: 대면