Owner Relations

Key Responsibilities

• Act as a day-to-day point of contact for villa owners
• Prepare and send regular updates on villa performance and payouts
• Respond to owner questions, concerns, and requests promptly and professionally
• Follow up with finance and operations to resolve owner issues
• Keep owner records, communication logs, and reports accurate and up to date
• Support owner visits and field activities across Bingin, Uluwatu, and Pecatu
• Help the team keep owner retention and satisfaction high

Requirements

• Diploma or Bachelor's degree in business, hospitality, or a related field

• 2 to 3 years of experience in owner or client relations, preferably in property management, villa, or hotel operations

• Strong written and spoken English; Bahasa Indonesia is an advantage

• Comfortable preparing simple performance and financial reports for owners

• Well organized, able to follow through on multiple requests at once

• Based in Bali, or willing to relocate, and comfortable with field visits

What You Will Do in Your First 90 Days

• Get to know every owner you support and become their familiar point of contact
• Run a consistent reporting rhythm with the team
• Handle owner issues quickly and escalate when needed