Owner Relations Manager

Job Overview:

We’re seeking a dynamic, hard-working team member to join our Owner Relations Team that lives local to the Winter Park area. The Owner Relations Manager is responsible for overseeing a portfolio of 75-120 clients, with an objective to both retain clients and grow the portfolio. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well maintained and are ready to address the needs of owners promptly.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below:
https://go.cultureindex.com/p/ez2PJgom8neaEt

Job Responsibilities:

• Communicate with property owners daily through phone, text, email and in-person meetings. Provide clear and effective communication to understand owners’ needs, preferences, and feedback.
• Build and maintain rapport with property owners.
• Manage all facets of new owner and new property on-boarding.
• Attend new property inspections.
• Responsible for maintaining property records.
• Review and assess monthly owner statements to ensure accuracy and transparency of charges.
• Complete routine inspections of all properties.
• Seamless teamwork with operational liaison to relay property specific information.
• Encourage and promote the company's Core Values, Mission, and Vision.

Goals of an Owner Relations Manager:

• Maintain a 93% Owner Retention Rate, with a goal of 95% or greater.
• Respond to all owner requests within two hours of receipt during business hours or within two hours of business opening on the next business day if call is expected after-hours.
• Obtain satisfaction scores from 100% of owners.
• Contact all owners at least once per month to continue to build rapport.

Schedule:

This is a full-time position located in Sevierville, TN. Standard workdays are Sunday through Thursday. Standard work hours are based on business needs within the hours of 8 am and 6 pm. This role will also involve occasional on-call weekend shifts, which are rotated among the owner relations team.

Available to work holidays and weekends

Reliable Transportation

Stay Winter Park, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Avada makes hiring decisions based solely on qualifications, merit, and business needs at the time.