Owner Relations Manager

OWNER RELATIONS MANAGER

Cohova | Lowell, Arkansas

Full-Time | $75,000–$90,000 | Local Position

ABOUT COHOVA

Cohova is a vacation rental management company built around Excellence in Hospitality

. We manage a growing portfolio of unique vacation homes in Northwest Arkansas, caring for each home on behalf of its owner while delivering exceptional stays for guests.

THE OPPORTUNITY

The Owner Relations Manager owns Cohova’s relationships with a portfolio of approximately 100 homeowners. This is first and foremost an account management role: you are the homeowner’s trusted point of contact, responsible for keeping them informed, confident, and happy with how their home is cared for and how it performs.

You’ll work alongside our field operations team, who handle hands-on inspections, housekeeping, and maintenance. Your job is to direct, follow up, and hold the work to Cohova standards.

We’re looking for a relationship builder first: organized, proactive, comfortable making decisions independently, and someone who owns a homeowner’s concern from start to finish.

KEY RESPONSIBILITIES Homeowner Relationships & Retention

• Serve as the primary point of contact and relationship owner for approximately 100 homeowners.
• Respond to every homeowner within one business day, and hold regular, proactive check-ins rather than waiting for them to reach out.
• Review and explain monthly owner statements, revenue metrics (such as occupancy, ADR, and RevPAR), and dynamic pricing strategies to maximize owner return on investment (ROI).
• Get homeowner approval for non-routine charges, and make sure every charge is clearly explained before it appears on a statement.
• Lead the homeowner side of onboarding new properties, from setting expectations at signing through the home’s first guest stays.
• Spot at-risk relationships early and act to retain homeowners; own every concern until it is resolved.
• Keep homeowner contact information and communication history accurate and current.

Portfolio Performance & Growth

• Hold regular performance reviews with homeowners and recommend changes that help each home perform better.
• Partner with management to continually improve the quality and performance of homes in your portfolio.
• Recommend upgrades and amenities that improve each home’s guest appeal and revenue.
• Support portfolio growth through homeowner referrals and additional homes from existing owners.

Operations Oversight

• Direct day-to-day work through the field operations team so every home meets Cohova standards for cleanliness, maintenance, presentation, and guest readiness.
• Review inspection results and walk homes with owners to catch issues before guests or homeowners do.
• Manage homeowner projects (such as HVAC, decks, and furnishings) from scope and bids through budget and completion, keeping owners informed at every step.
• Make sure urgent issues are handled quickly and that owners hear about them from you first.
• Monitor property expenses and vendor work, and recommend improvements to how we operate.
• Help build and refine the processes that keep our service consistent as Cohova grows.

WHAT SUCCESS LOOKS LIKE

• Homeowners feel informed, confident, and loyal to Cohova, and stay year after year.
• Homeowners get timely, thoughtful responses every time.
• Owners clearly understand their statements, charges, and how their home is performing.
• Problems are caught and closed before they become complaints.
• Your portfolio improves in quality and performance over time.

WHAT WE’RE LOOKING FOR

• 3+ years managing a book of client, owner, or customer accounts, ideally in property management, hospitality, or vacation rentals.

• Strong preference for direct short-term/vacation rental experience

  ; Northwest Arkansas market knowledge is a plus.

• Proven track record of building and retaining client relationships.

• Comfortable having direct, confident conversations with owners about property performance, costs, and value.

• Excellent written and verbal communication, with strong follow-through.

• Highly organized, able to manage many relationships and priorities without losing detail.

• Comfortable learning and using property management technology.

• Reliable transportation, a valid driver’s license, and the ability to regularly visit properties.

A bachelor’s degree is a plus, but relevant experience matters more to us than a particular degree.

THE REALITY OF VACATION RENTALS

We work hardest when other people are on vacation.

Weekends and holidays are our busiest times, so this role needs occasional flexibility. We don’t expect you to work 24/7, but we do expect you to step up when something important needs to be handled.

OUR VALUES

• Excellence in Hospitality:

  a caring, friendly, and professional experience for every guest and homeowner.

• Positivity:

  respect for all and loyalty to the team.

• Trustworthiness:

  we follow through on our commitments.

• Keep It Super Simple:

  clarity, directness, and learning quickly from mistakes.

• Progress:

  always learning and improving how we serve.

You’ll have real ownership over your portfolio and the chance to help shape how we serve homeowners as Cohova grows.

COMPENSATION & BENEFITS

$75,000–$90,000 per year

, depending on experience and qualifications, with direct vacation rental experience valued most.

• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off and holidays
• Employee discount
• Professional development opportunities

POSITION DETAILS

Position:

Owner Relations Manager

Department:

Owner Relations

Reports To:

General Manager

Location:

Lowell, Arkansas (office and field-based)

Employment Type:

Full-Time

EQUAL EMPLOYMENT OPPORTUNITY

Cohova is committed to creating and maintaining a workplace in which employees and applicants are valued for their skills, experience, and unique perspectives.

Cohova provides equal employment opportunities without regard to age, sex, pregnancy, sexual orientation, gender identity or transgender status, disability, race, color, national origin, religion, military service, genetic information, or any other characteristic protected by applicable law.