PACE Community Outreach and Enrollment Manager

Req #914

5450 Ramona Blvd, Jacksonville, FL 32205, USA

Job Description

Posted Wednesday, August 12, 2026, 11:00 PM

PACE Place provides coordinated medical and social services to elders who want to remain in their home but need support to do so. PACE Place provides Medical, Rehabilitation, In-Home Assistance, Transportation, Social Work, and Day Center services for patients in our care.

Position Summary

Under the direction of the PACE - Executive Director, the Community Outreach and Enrollment Manager, coordinates and oversees all marketing and program development activities including geriatric programs, outreach programs, community, and fundraising events. Responsible for supervising the Enrollment Specialist and Marketing team with a positive approach to include - implementing marketing activities, attending community events, overseeing the intake and enrollment processes, and developing all collateral materials, developing, and maintaining all divisional/departmental newsletters, brochures, etc. Develops and maintains business contacts and relationships across the service areas with agencies and providers affiliated with the elderly and participates in the interdisciplinary team (IDT) process.

Schedule Mon - Friday

Location: PACE Center - Ramona Blvd, Jacksonville, FL 32205

Essential Functions

• Ensures adherence to PACE Partners marketing plan and implements the marketing plan with the development of activities and a yearly timeline of events

• Develops and implements a comprehensive marketing / strategic plan for all areas of responsibility

• Contributes to the development and managing of marketing operational budget

• Oversees all aspects of the developed material for the program and presentation material to community groups, families, and individuals; all promotional and educational materials including newsletters, web pages, brochures, participant handbooks, guides, other multimedia for presentations

• Oversight and continued outreach of marketing efforts within all counties served

• Ensuring compliance within all State and Federal regulations for marketing and intake processes

• Oversight of the development, implementation and revisions as needed of all marketing material

• Develops and maintains consistent contact with existing and potential referral resources

• Responsible for the procurement and inventory of all marketing supplies, stock, and equipment for promotional purposes

• Continued growth in census as established within the intake and marketing plan

• Oversees all aspects of the intake and assessment information provided to the PACE Partners team to ensure that appropriate program candidates are assessed

• Data management that supports and identifies referral resources, intake process improvements and growth

• Builds and maintains effective collaborative relationships with area agencies and providers affiliated with the elderly and supplemental target market

• Functions as the representative for PACE Partners

• Supervises personnel involved within the intake and marketing team

• Must be flexible in work hours

• Punctual and regular attendance

Qualifications

Knowledge and Critical Skills

• Fluent English, secondary language a benefit
• Experience working with a Medicare/Medicaid waiver program or demonstration project preferred.
• Demonstrates experience in human service care delivery system
• Experience with service providers in a community-based setting, acute or long-term care facilities preferred
• Experience and knowledge of social service principles and practices relating to elderly population
• Working knowledge of physical, psychosocial, behavioral, and family needs of the elderly
• Knowledge of the Medicare and Medicaid programs
• Capability to relate this information to determine eligibility requirements for PACE Partners
• Working knowledge of service area community health and social service delivery systems and aging networks
• Effective written and oral communication skills
• Strong interpersonal skills
• Ability to effectively present program model and philosophy to individuals, groups, and families
• Strong communication skills with ability to listen
• Ability to communicate and articulate PACE Partners services and benefits to medical and senior services professionals in a clear and concise manner
• Excellent presentation skills for both small and large audiences
• Comply with all state and/or federal regulations to ensure all complaints regarding quality of care or service delivery are properly processed as a grievance.
• Comply with all state and/or federal regulations to ensure all individual issues within a grievance are reviewed, considered, and resolved.
• Ability to work autonomously but yet support the needs of PACE Partners and your fellow team members

Experience

• Minimum three-years’ experience within marketing, public relations, or social services type activities
• Minimum two-years of documented sales success, preferably in selling services to medical professionals within the Jacksonville area
• Clinical background / No licensures required
• Computer proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Have 1 year of experience working with a frail or elderly population OR, if the individual has less than 1 year of experience but meets all other job requirements, the candidate must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.

License / Certification

• No licensures required

Education

• Bachelor’s degree required in Marketing, Social Services, or other health related field

Other Requirements

• Must be medically cleared of communicable diseases and up to date with immunizations

• First Aid and CPR certification is important, but not mandatory

• Current State of Florida driver’s license with driving record acceptable to PACE Partners insurance carrier, and reliable transportation Customer Relationship Management (CRM) and sales force automation systems experience required

• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

ADA Statement / Disclaimer

PACE Place is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email protected].

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with PACE Partners of Northeast Florida may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.

Equal Opportunity Employer

Job Details

Job Family

Administrative

Job Function

Indirect

Pay Type

Salary

Employment Indicator

Employee

5450 Ramona Blvd, Jacksonville, FL 32205, USA