Pacemaker Phone Technician - full time, days

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

LOCATION: The Heart Group office, 217 Harrisburg Avenue, Lancaster, PA

SCHEDULE: Monday through Friday from 8am-4:30pm, no weekends, no holidays

POSITION SUMMARY:

The pacemaker technician works collaboratively with the pacemaker technologists, physicians and Nurse Practioners to diagnose all transtelephonic pacemaker testing and aid in the technical management of pacemaker function.

ESSENTIAL FUNCTIONS:

• Perform and assesses patient conditions based on transtelephonic testing for all pacemaker patients using the PaceArt computer system which includes recording timed ECG strips according to current Medicare guidelines and analysis of recordings for appropriate pacemaker function.
• Maintain accurate patient and device information in the patient’s medical and electronic records.
• Detect, identify and verify battery depletion or component malfunction in pacemakers while completing transtelephonic testing and recommend appropriate monitoring or corrective action needed.
• Participate in all aspects of patient education for home (remote) monitoring and transtelephonic monitoring.
• Verify daily patient schedules for upcoming transtelephonic, in-office and home (remote) monitoring appointments.
• Work collaboratively with Suite 600 office staff to Coordinate appointments for new device implants.
• Answer incoming phone calls into pacemaker services department. Analyze and triage patient symptoms and complaints and forward these calls to the appropriate departments.
• Work collaboratively with THG Medical Records Department to review obituaries from local newspapers to update demographic and scheduling information in the Paceart Database.
• Work collaboratively with local company representatives to ensure appropriate patient care occurs at local hospitals, extended nursing facilities and hospice centers as needed.
• Work collaboratively with the Lancaster Heart & Vascular Institute personnel to ensure appropriate patient care occurs for patients enrolled in clinical trials.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.