Paint Store Manager

Store Manager

KLEINPAINT Decorating Centres - Benjamin Moore

Who is KLEINPAINT?

We are a local Benjamin Moore retailer who is committed to providing premium products and exceptional customer service to our contractors and DIY clientele. With locations in Aurora, Newmarket, Alliston, Toronto, Bowmanville and Keswick we have enjoyed serving our customers and communities for more than 10 years.

We are currently seeking an experienced Store Manager.

A day in the life of a KLEINPAINT Store Manager means being responsible for store profitability, operations, staff performance, and a positive experience for our customers by way of:

Overseeing Store Operations

• Inventory management (including placing, receiving, reviewing orders)
• Budget & expenses control
• Appropriate execution of store standard procedures, from store opening to store closing
• Completing required reports & paperwork as needed
• Serve as the primary point of contact for business communications

Customer Experience

• Consistently meet customers’ needs and expectations through exceptional service
• Serve as a first escalation point for customer concerns
• Maintain a professional and inviting store appearance
• Ensure that all equipment, resources are available and in good working order

Sales & Marketing

• Support the coordination of the store’s sales efforts
• Contribute to the store’s growth initiatives by working with sales reps by way of supporting new account development and increasing existing account sales
• Responsible for setting pricing, making refund decisions for commercial customers
• Assist with the development and deployment of marketing programs

Team Leadership

• Support our strong team culture through great communication, trust, and collaboration
• Ensure that all team members have a strong working knowledge of all product lines and business services
• Manage and coach staff to optimize their performance: coach and develop individuals as needed, conduct performance reviews, participate in goal setting, identify areas for growth and implement development plans
• Support onboarding initiatives and employee training

Must-Have Competencies to be successful in this role:

· Previous Paint Retail Store experience and People Management is required.

· Demonstrated leadership abilities, including exceptional listening skills, coaching, able to inspire, motivate, and delegate to develop

· Friendly, optimistic personality with great communication skills and able to remain calm in demanding situations

· Great sales skills, productive conflict resolution, and negotiation skills

· Strong organizational skills, accuracy, and strong attention to detail

· Flexibility is critical. You’ll need to prioritize and re-prioritize tasks in an often fast-paced environment.

· Willing and able to move/lift items that are least 50 lbs

Nice-to-Have Competencies:

· Experience in the paint industry required.

· Relevant business leadership skills, such as training & developing, interviewing, strong business acumen, and coaching

What we offer:

· A New-Employee Onboarding Program, giving you the knowledge and skills you’ll need to ramp up quickly and efficiently

. Health/Dental Benefits

. Performance-based bonuses

· Online and in-person training to continue to develop your skills

· Developmental opportunities within our growing organization. We want you to see this as a career, not just a job.

· Employee discount program

· Compensation is commensurate to experience

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Dental care
• On-site parking
• Store discount
• Vision care

Experience:

• Retail Paint: 3 years (required)

Work Location: In person