PAP Tech - Part-time

Risen Medical

About the Company

Founded in 2017 as a specialized spine implant distributorship, Risen Medical has grown into a multifaceted medical device company dedicated to improving patient outcomes across the Pacific Northwest. In 2023, the company expanded its offerings and infrastructure to serve a broader spectrum of healthcare needs to include CPAP and other durable medical equipment (DME) solutions.

Risen is patient-first provider serving Oregon, Washington, and Idaho. Our slogan is “We don’t just care, we love.”

 

We go above and beyond to help the patient. We will never say “sorry, we cannot help you;” instead, we will say “If we cannot provide this service, we will find some who can.”

1. Patient Service Excellence – Our patients are our number 1 customer. Providing our customers with the highest level of service is why we exist.

2. Innovation – We continually contribute new ideas and solutions that bring about optimal outcomes for our medical providers.

3. Authenticity – We are what you see: transparent in all our business practices; consistent in our actions aligned with our stated beliefs, fostering trust and loyalty with our clients.

About the job

We are seeking a part-time PAP Technician to join the Risen Medical team, serving the Central Oregon area. PAP Technician will focus on providing an excellent patient experience through the setup, fitting, education, and ongoing support of positive airway pressure (PAP) devices to help ensure long-term therapy success.

This position will operate primarily out of Risen’s Bend office. As Risen works to serve the Central OR area, it may be necessary to serve clients in their homes and for this aspect of the role, would work out of a company vehicle. Therefore, candidates must be comfortable working in an office setting as well as an in-home environment. Over time as orders increase, this position could develop into a full-time role. 

In addition to patient care responsibilities, this role requires strong relationship-building and sales skills. The ideal candidate will help grow Risen Medical’s PAP referral business by developing relationships with clinics and providers in markets where we do not currently have established PAP business.

Position Overview:

The PAP Technician receives patient referrals and supports patients in education, setup and fitting of their PAP equipment.  

Key Responsibilities:

• Perform PAP device setups, fittings, and patient education for new and existing patients in clinic and mobile settings, ensuring proper mask fit, comfort, and long-term therapy success.
• Perform patient mask fittings, resupply setups, machine troubleshooting, as well as machine setups.
• Provide professional in-home and in-clinic PAP setup services throughout Central OR while maintaining a high level of patient care and customer service.
• Conduct patient follow-up communication to monitor compliance, troubleshoot therapy concerns, improve outcomes, and maintain ongoing patient satisfaction.
• Support patients with PAP-related supply and retail needs, including masks, tubing, filters, and other therapy accessories appropriate to their treatment plan.
• Develop and maintain strong relationships with physicians, sleep clinics, and referral sources to help grow Risen Medical’s PAP referral business in new and existing markets.
• Represent Risen Medical professionally in all work settings including while operating independently from a company vehicle and within partner clinics across the assigned territory.
• Participate in Inventory Management of PAP inventory for the territory.

Technology:

• EMR Software (NikoHealth) Training will be provided
• Google Suites Platform
• Microsoft Office
• iPhone (IOS) platform
• iPad (IOS) platform

Qualifications and Position Requirements

• Previous experience of 12 months respiratory or sleep therapy preferred

• Minimum associate’s degree in respiratory therapy or closely related field

• Graduated from an accredited program, passed national certification exams administered by the National Board for Respiratory Care (NBRC), and obtained a current and active state-issued Respiratory Care Practitioner (RCP) license.

• Must have valid vehicle operator's license and

  vehicle insurance coverage that meets state of Oregon minimum requirements.

• Demonstrated strong professional patient service and positive interaction skills.

• Must be able to deliver on patient service excellence through relationships with patient clients and the management patient schedules.

• Successful candidate will be expected to always maintain the confidentiality of patient information, in compliance with all appropriate regulations including but not limited to HIPAA

Training and Professional Development:

• Complete all internal Risen Medical CPAP and DME product training modules.
• Become proficient in Niko Health, Risen Medical’s DME billing and  management software.
• Learn and abide by Medicare laws and compliance with NW Specialty Hospital business relationship
• Attend training at the Risen medical Bend location to shadow RT’s and learn system
• Attend video team calls when scheduled
• Learn inventory management process
• Train with Sales manager
• Learn sales techniques via training with Sales Manager

If you thrive on the delivery of patient service, education and support at the highest levels, get in touch with us at Risen Medical and let’s talk!