Parent Engagement Executive

JOB SUMMARY

Key Duties & Responsibilities:

1. Parent Engagement and Pastoral Support

• Act as a key point of contact for parents, providing guidance, reassurance and ongoing support.
• Support families in understanding the school’s ethos, values, routines, policies and expectations.
• Assist parents in navigating school systems including reporting, assessment, behaviour expectations, homework and pastoral support.
• Support parents in understanding how to support their child’s learning, independence and wellbeing at home.
• Identify families who may be experiencing challenges in settling into the school community and provide appropriate support or signposting.

2. Admissions and Onboarding Support

• Provide clear and accurate information to prospective families regarding the school’s curriculum, ethos and admissions process.
• Support admissions enquiries through meetings, phone calls, email and online communication platforms.
• Conduct or support school tours for prospective families.
• Assist families with admissions documentation and processes.
• Support the organisation and coordination of admissions assessments and interviews.
• Communicate application outcomes clearly and support timely follow up.
• Support welcoming and onboarding processes for new families to ensure a smooth transition into the school.

3. Communication and Language Support

• Support clear, consistent and culturally sensitive communication between parents and the school.
• Act as a translator during meetings, discussions and events where language support is required.
• Support the translation or explanation of key school documents, policies and communications.
• Support parents in understanding school communication platforms and channels.
• Maintain confidentiality and professionalism when handling sensitive or personal information.

4. Cultural Mediation and Community Engagement

• Support families in understanding cultural norms and expectations within an international school context.
• Support staff in understanding cultural perspectives that may influence parent engagement and expectations.
• Contribute to parent information sessions, workshops and community events.
• Support initiatives that strengthen parent engagement and foster a sense of belonging within the school community.

5. Data, Systems and Collaboration

• Maintain accurate records of parent interactions, enquiries and admissions related data.Ensure admissions and parent engagement processes are followed in line with school policies and procedures.
• Provide feedback and reports to school leaders on emerging trends, challenges or support needs.
• Work collaboratively with school leaders, teachers, pastoral staff and admissions teams.
• Represent the school professionally in parent facing and community events.

JOB REQUIREMENTS

• Strong interpersonal and communication skills.
• Experience working with parents, families or within an education or community focused role.
• High level of cultural sensitivity and empathy.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Ability to maintain confidentiality and handle sensitive matters professionally.
• Fluency in Mandarin is an advantage.
• Experience working in a school or international education setting.
• Understanding of British or international curriculum frameworks.
• Experience supporting families new to a country or education system.

Personal Attributes

• Warm, approachable and people focused
• Calm, confident and solution oriented
• Professional, discreet and trustworthy
• Proactive, flexible and well organised
• Strong sense of integrity and responsibility
• Willingness to support school events outside standard working hours when required

Pay: RM5,000.00 - RM6,500.00 per month

Work Location: In person