Parent Relationship Manager

Office and Centre Management

 Supervise and ensure the efficient execution of daily administrative operations,

fostering an environment of professionalism and orderliness.

 Uphold the highest standards of cleanliness, organization, and discipline within the

Centre.

 Ensure a welcoming and cheerful reception for children and parents during arrival and

departure.

 Conduct comprehensive risk assessments to proactively identify and mitigate

potential operational or safety hazards.

 Enforce adherence to established administrative policies, procedures, and protocols.

 Record keeping of all files, reports and records as per the company requirements.

 Maintaining the centre in compliance with the corporate requirements.

Enquiries

 Administer and oversee all incoming enquiries through phone, email/whatsapp, and

in-person interactions with professionalism and promptness.

 Provide in-depth counselling to prospective parents following the company

counselling SOP on call or in person tour.

 Support Centre Manager to ensure timely follow-ups on enquiries to maximize

admission conversions.

 Guide inquiries through the admission process

Parent Relationship

 Foster a culture of trust and open communication with parents, reinforcing the

Centre’s commitment to their satisfaction.

 Serve as the primary point of contact for parents. Address parent queries, concerns,

and feedback.

 Maintain relationship with parents through day to day welcoming and

communication. Addressing parent-related inquiries ensuring continuity in

communication and resolution.

 Maintain up-to-date attendance records for all children on the Illumine App.

Revenue Collection and Expense Management

 Oversee fee collection processes, ensuring timeliness, and clear communication with

parents regarding payments.

 Use the Illumine app to record fee transactions

 Maintain detailed and accurate expense records on the React app.

 Support the Centre Manager to prepare monthly and weekly reports.

 Maintain an organized system for student and staff records, both physical and on

Illumine.

 Ensure continuous updating of student records using the Illumine app to reflect the

latest information.

 Systematically archive and manage records of withdrawn students.

Vendor procurement and relationship management

 Oversee procurement activities, ensuring the timely and cost-effective supplies.

 Obtain prior approval from the Centre Manager for all procurement activities.

 Obtain three competitive quotes for new vendor selections to ensure pricing.

 Maintain detailed inventory records and initiate purchases in a timely manner.

 Maintain positive working relationship with established vendors on the panel.

 Ensuring school supplies for learning, pantry and office is available.

Transport Management

 Coordinate the Centre’s transportation arrangements, prioritizing safety, and route

optimization. Ensure all SOP are followed for the bus.

 Utilize the Illumine app for real-time tracking and efficient management of bus

schedules and routes.

Support in Events

 Support the office for planning, coordinating, and executing Centre events such as

open days, parent-teacher meetings, celebrations and outreach events.

 Manage logistical and vendor arrangements.

Infrastructure Maintenance

 Conduct regular inspections of the Centre’s infrastructure to identify areas requiring

attention or improvement.

 Upon approval coordinate and monitor repair and maintenance activities.

 Ensure strict adherence to health, safety, and regulatory compliance within the Centre.

Support to Team Members

 Provide proactive administrative support to teaching and non-teaching staff.

 Promote a cooperative and supportive work environment.

Staff supervision

 Supervise and guide non-teaching staffs in their daily responsibilities, ensuring the

delivery of high-quality childcare and support.

Educational Qualifications:

 Graduation in any discipline.

Work Experience:

 Minimum 2 years of experience in a Preschool/School or in administrative role.

Skills:

 Patient, nurturing and love for working with children.

 Excellent verbal and written communication skills.

 Mobile and social media savvy. Should be confident in using parent communication

app and company portal.

 Proficient in MS-office with skills for preparing reports and documents. Excellent in

office management skills.

 Should be able to work under pressure with multi-tasking skills.

 Disciplined and well groomed.

 Problem solving approach.

 Team player.

Job Type: Full-time

Pay: ₹20,581.89 - ₹30,363.62 per month

Work Location: In person