Park Manager

Job Responsibilities

• Take full accountability for total daily branch performance, opening/closing routines, operational readiness, and submitting structured daily, weekly, and monthly productivity/activities reports to Management.
• Manage all park facility applications, submissions, renewals, permits, and approvals by liaising directly with HQ and local government authorities to ensure total compliance with local bylaws.
• Oversee full park safety procedures, possess complete capability to activate/deactivate operating facilities, keep safety appliances in top working condition, and act immediately on urgent safety concerns to prevent injuries or complaints.
• Execute, monitor, and report on sales and marketing plans, capitalize on corporate/individual client bargaining opportunities, and drive initiatives to consistently hit the park’s annual sales target.
• Enforce strict dual-employee cash count routines, guarantee 100% daily cash deposits before 12:00 PM on the next banking day, and email bank-in slips, CSR, and POS settlement summaries to HQ Finance by 3:00 PM.
• Oversee F&B portion control and ordering to minimize wastage, perform daily random food taste tests, and ensure all F&B crews complete Typhoid vaccinations and ISO-compliant Food Handling Training.
• Establish and log current, minimum, and maximum stock levels for gift shop merchandise, F&B supplies, and critical repair parts based on market popularity, product lifespan, and vendor delivery lead times.
• Plan and document off-peak preventive maintenance programs with detailed timelines and cost quotes, inspect on-site contractor work, and ensure spare parts/tools remain in stock.
• Direct daily detailing and monthly scheduling for all departmental manpower (including part-time staff), schedule staff development training, and assist Central HR with employee welfare and issue resolution.
• Ensure all visitor queries and complaints are handled professionally in strict accordance with company customer handling guidelines to safeguard guest satisfaction.

Job Requirements & Qualifications

• Minimum Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, Recreation/Park Operations, or a related field.
• Proven operational management experience; prior background in operating theme parks, family entertainment centers, hospitality, or multi-outlet recreation facilities is a strong advantage.
• Strong verbal and written communication, leadership, supervisory capabilities, and interpersonal skills to manage multi-functional teams and maintain positive government/visitor relations.
• High ethical standards with strict adherence to cash-handling policies, audit controls, inventory management, and zero tolerance for non-compliance or fraud.
• Solid understanding of local government bylaws, facility licensing, preventive maintenance planning, F&B portion/hygiene standards, and capacity to handle confidential information professionally.