Park Manager

We are looking for an enthusiastic and hands-on individual to manage our sales and grounds operations at Harvington Lock Caravan Park. You will be responsible for the day-to-day running and overall presentation of our holiday park, while ensuring consistent holiday-home sales, excellent customer service, grounds and facilities maintenance, health and safety compliance and general site operations.

The successful candidate will be a friendly and approachable point of contact for buyers and park guests, and successfully build and maintain relationships with our clientele.

Why Apply?
This is a standout opportunity to join our growing business, where you can make a real impact on guest experiences and the working environment of our team. It is the perfect role for someone who enjoys a varied, practical career, is confident dealing with customers and contractors, takes pride in maintaining high standards, and is comfortable taking responsibility for the smooth and efficient running of our holiday park. You will also receive commision on sales on top of your salary.

Your responsibilities will include:

Holiday Home Sales

• Responsible for the sale, sourcing and purchasing of caravans.
• Organise caravan delivery, siting and utility connections
• Assist existing customers with the sale of their caravans and purchase of a replacement if required.
• Encourage existing customers to upgrade.
• Make sure all caravans on display are clean both internally and externally and ready for customers to view.
• Meet customers face-to-face to show them the available caravans
• Generate sales through walk-ins, referrals, and social media
• Follow up on enquiries promptly
• Ensure electrical and gas testing is undertaken before occupation and a copy of the certificate kept on file.
• Ensure all documentation is completed ie Sales forms, Licence agreements and a copy kept on file.
• Pass all sales details to the accounts department promptly.
• Acting as a friendly point of contact for private holiday-home owners with day-to-day queries.

Park Grounds Management

Please note that this part of the job can be physically demanding.

• Undertake grass cutting, strimming, weeding, hedge trimming to ensure the park is kept to a high standard.
• Maintenance: Routine checks and basic repairs for park amenities.
• Monitor site services ie. Water, electricity points, waste areas and fire equipment. Contact the relevant company in the event of breakdown/issue.
• Ensure all electrical systems are up to date ie hook up points, distribution boards, pat testing and tested/serviced at the correct intervals.
• Ensure the office and workshops are kept clean, tidy and secure.
• Be available during out-of-hours to handle emergencies.
• Report any Health and Safety issues or accidents to the company General Manager

What we’re looking for from you:

Skills and Experience

• Previous sales experience (ideally in the industry of cars, property, commercial etc.)
• Basic knowledge of health and safety operations
• Basic knowledge of plants and gardening machinery
• Proven leadership experience
• Proficiency in Microsoft Office Suite and Microsoft Outlook
• A full UK driving licence is required

Personal Attributes

• Strong organisation and time-management
• Ability to provide exceptional customer service and work confidently with guests and staff at all levels
• Great problem-solving skills and ability to work under pressure
• Excellent communication skills
• Patience and understanding
• Friendly, warm and approachable at all times
• Willing to provide support to guests and staff
• Ability to work flexibly, including weekends and peak holiday periods

Desirable (But Not Essential)

• First Aid and Health & Safety certifications
• Previous experience in a similar hospitality or holiday park role

Benefits:

• Commission on holiday home sales
• Accommodation provided in the form of a luxurious lodge on site
• Pension enrolment
• 28 days holiday including bank holidays
• Discounted holidays for you and your family at our sister sites in Cornwall plus employee discount and benefits during your stay

To apply, please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for our team.

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person