Park Manager (Klang Valley)

JOB RESPONSIBILITIES:

Operations Management

• Oversee the day-to-day operations of the outlet, including retail, food and beverage, and customer service.
• Ensure that all sections of the outlet function smoothly and efficiently.
• Coordinate with departments such as maintenance, food and beverage, and customer service to ensure seamless operations.

Staff Supervision

• Hire, train, and manage employees across various departments within the outlet (cashiers, service crew, kitchen staff, customer service, etc.).
• Develop and implement staff schedules to ensure the outlet is adequately staffed at all times.
• Conduct performance evaluations, provide feedback, and address any employee performance issues.

Customer Experience & Service Quality

• Ensure high levels of customer satisfaction by providing excellent service and a positive experience.
• Address and resolve customer complaints, inquiries, or concerns promptly and professionally.
• Ensure that all team members deliver excellent customer service and engage with visitors in a friendly and professional manner.

Safety & Compliance

• Enforce all safety protocols and guidelines to ensure that customers and staff remain safe at all times.
• Monitor and ensure compliance with local, state. and national regulations regarding health. safety, and food handling standards.
• Ensure that all equipment mid facilities undergo regular maintenance checks and remain in top operating condition.

Financial Management

• Develop and manage the budget for the outlet, ensuring it remains within set financial goals.
• Monitor revenue and expenses, including sales, promotions, and food and beverage profitability.
• Identify opportunities to increase profitability through strategic sales initiatives and operational improvements.

Marketing & Promotions

• Collaborate with the marketing team to promote the outlet through advertisements, social media, and special campaigns.
• Develop and implement seasonal promotions, pricing strategies, and loyalty programs to attract more customers.
• Plan and execute special events or sales campaigns to boost traffic and revenue.

Maintenance & Facility Management

• Oversee the cleanliness and maintenance of the outlet, including service areas, seating, and restrooms.
• Coordinate with maintenance teams to address any repairs or infrastructure upgrades.
• Ensure the outlet maintains an aesthetically pleasing and hygienic environment at all times.

Event Planning & Customer Engagement

• Plan and coordinate in-store events, promotions, or product launches.
• Ensure that event offerings align with the branding and objectives of the outlet.
• Work with vendors, performers, or partners to enhance customer engagement experiences.

Risk Management & Emergency Response

• Prepare for and respond to emergency situations, such as accidents, power outages, or unforeseen disruptions.
• Ensure that all staff are trained in emergency protocols, including first aid and evacuation procedures.
• Conduct safety drills and reviews to keep emergency procedures up to date.

Reporting Communication

• Regularly report to upper management regarding operational performance, customer feedback, financial status, and any challenges faced.
• Maintain effective communication between different teams and departments within the outlet.
• Review customer feedback and make improvements based on visitor suggestions or complaints.

Sustainability Environmental Management

• Implement sustainable practices to minimize the outlet's environmental impact.
• Work on waste reduction. energy conservation, and responsible sourcing or products and materials.

Strategic Planning

• Develop and implement long-term plans for the outlet's growth and service enhancements.
• Monitor industry trends and competitors to ensure the outlet remains competitive and relevant in the market.

JOB REQUIREMENTS:

• Diploma or Bachelor’s Degree in Business Administration, Retail Management, Hospitality, Event Management, or a related field.

• Minimum 2–3 years of proven supervisory or managerial experience in theme parks, family entertainment centers (FEC), hospitality, retail, or high-volume F&B.

• Strong understanding of child safety standards, facility operational workflows, and customer service excellence.

• Exceptional leadership, staff coaching, and team management capabilities.

• Strong problem-solving, conflict resolution, and crowd-management skills.

• Clear verbal and written communication skills with a customer-first mindset.

• Willingness to work operational shifts, including weekends, public holidays, and peak school holiday periods.

WORK LOCATION:

• Jungle Gym, Sunway Velocity Mall, KL
• Jungle Gym, Pearl Point, KL
• Jungle Gym, Eco Majestic Labs, Semenyih