Parking Representative

Under general supervision of the Parking Manager/Supervisor, this position will perform a variety of job functions within the Transportation Department. The primary job functions include valet, customer service ambassador, garage rover, traffic director and parking enforcement officer.

The incumbent will act in accordance with departmental procedures and standards for the department’s daily operations and procedures set forth in the Transportation Department Operations manual. The incumbent will also act as an ambassador and/or greeter for Transportation programs and services as needed.

Incumbent must be willing to work at any assigned UCSF location on short notice and must be able to work overtime as needed.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

%  of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
90%	YES	Parking Representative Duties: Perform in a manner consistent with all department and University policies and procedures Issue claim checks and collect parking fees for cashier/valet operations and/or special events, according to established departmental policies and procedures Assist with facility maintenance and cleaning projects Operate University assigned vehicles Provide break coverage for other Parking Representatives as needed Perform as a valet, customer service ambassador, garage/lot rover, or traffic director as needed Assist with jumpstarts and vehicle lockouts  Complete administrative duties as needed  Provide exceptional customer service in an attentive, friendly, and efficient manner
10%	YES	Performs other related duties as requested, assigned, or required.
100%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required Qualifications:

• Minimum of 2-year valet and/or related parking industry work experience
• High School diploma/GED or an equivalent combination of education and work experience
• Ability to read, write, perform mathematical calculations, follow verbal and written instructions, and six months of related experience, preferably in public contact work, and knowledge and abilities essential to the successful performance of the duties assigned to the position; Ability to operate manual, automatic, and electric vehicles in and out of tight parking spaces quickly and efficiently
• Possess basic computer skills for valet operations administrative duties
• Perform basic mathematical calculations
• Demonstrated ability to work in a professional, courteous, and efficient manner with the public, faculty, staff, and co-workers and to function well under period of stress.
• Demonstrated record of exceptional attendance, punctuality, and excellent customer service.
• Act in accordance with organizational policies, procedures, and standards

Required Licenses and/or Certifications:

• Valid California Driver’s License and an excellent driving record required; no license restrictions other than for corrective lenses (applicants are required to present a current copy of their DMV record with their application/resume).Class C with CA DMW H6 Driving Record Report

Preferred Qualifications:

• Experience in customer service
• Experience working in a health or medical center related environment