Parking Specialist 1

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Parking Specialist 1 provides high-level customer service. They help patients, visitors, medical staff, and employees access needed facilities. Under general supervision, the Parking Specialist 1 issues parking assignments to campus parkers. They issue photo ID badges to employees, volunteers, and students. They process tenant parking billing, post payments, and maintain account records. They may assist with new-hire orientation or provide materials to the HR team. The Parking Specialist 1 uses basic knowledge of systems, facilities, and garage structures. They use judgment to create access solutions and know when to escalate issues to leadership.

Essential Functions of the Role

• Maintains database to record sale/issuance of parking tokens and permits.
• Issues parking assignments to patients, visitors, medical staff, and employees who park a motor vehicle on campus.
• Processes and issues photo identification badges to all employees, volunteers, students, and authorized contract employees.
• Collects fees and issues receipts for parking token purchases and citation payments as applicable.
• Maintain vehicle registration data by entering information into the database. Keep the actual form in a secure area for future reference.
• Processes billings, posts payments, and maintains records for all tenant parking accounts.

Key Success Factors

• Ability to provide consistently excellent customer service with empathy, patience and confidence.
• Ability to understand the customer's point of view and take ownership of creating a solution to their issues.
• Must be able to work under stressful conditions.
• Basic computer skills, including but not limited to: typing, information security, hand held scanning and email.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience