Part-Time Academic Technology Support Specialist

Salary Range

$15.15 to $22.53/per hour, DOE

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Up to 19.5 hours per week within the following business hours:

Academic Year: Monday - Thursday, 8am - 5pm

Summer Hours: Monday - Thursday, 7am - 6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Job Summary

Information Technology Services (ITS) at the MCCCD is looking for a Part-Time Support Specialist for the Academic Technology Services team. This position provides customer support for a variety of technologies and offered services, performs basic system and account configuration tasks, coordinates work with other teams, and completes operational tasks such as meeting minutes and reporting.

The ideal candidate is someone who has a customer service focus and enjoys interacting with customers on a regular basis through phone, email, chat, and/or virtual meetings. This person should also have an interest in technology support with a high aptitude for learning and supporting new web-based technologies, detail oriented, and excellent verbal and written communication skills.

Essential Functions

50%

• Triages and responds to technical support requests
• Works with customers to troubleshoot and resolve issues, process requests, and escalate issues to senior administrators when necessary
• Performs basic system and account configuration tasks in support of requests

20%

• Performs administrative tasks such as electronically organizing files in Google Drive, answering phones or returning phone calls, scheduling/coordinating meetings, taking and preparing meeting minutes, compiling action items for review, summarizing activities/changes, and preparing correspondence
• Coordinates departmental projects, activities and events
• Attends training on various systems and applications
• Acts as liaison with other administrators, directors/managers, District Office and Colleges

20%

• Coordinates and provides reporting for various applications when requested, including application-based reporting for Academic Technology supported systems as well as utilizing current ITS reporting software

10%

• Plans and coordinates various activities with internal stakeholder groups
• Performs other related duties as assigned

Minimum Qualifications

High School Diploma/GED

Desired Qualifications

• Current MCCCD student

• Letter of reference from MCCCD Faculty or Department/Program Chair

• Experience providing customer service and troubleshooting issues via email, instant messaging, and/or phone

• Experience with Google Workspace applications and a helpdesk ticketing system

Special Working Conditions

• This is a temporary, part-time position (up to 19.5 hours/week), not eligible for benefits
• May require prolonged periods of sitting, standing, bending, stooping, and viewing a computer monitor
• ITS does not sponsor individuals for any type of work visas
• There is a mandatory minimum in-office expectation (8550 S. Priest Drive, Tempe, 85284)

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at [email protected]

MCCCD is an Equal Opportunity Employer.

Posting Close Date

Open until filled

First Review: Sunday, November 1, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.